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Kelly is absolutely FANTASTIC. She showed me how everything was set up, customized the answering scripts, helped configure all the "back end" things and overall achieved far more than I even hoped for! Kelly is a master of the system and clearly knows every angle of how it all works. She and Mandy have been absolutely phenomenal and I'm thankful to have this top-notch company as a partner for our business!

Well Received has exceeded my expectations. I'm in a regulated industry. It's always difficult to find services which meet the expectations of regulatory bodies. The service by Well Received was easy to set-up. The script was simple. The service from the sales to the receptionists are superb. I definitely recommend them to anyone who would like an answering service. Five stars and counting!

Donna was extremely kind, patient and helpful with me when I called today. She changed everything that I requested to change on my profile. She was fully equipped and knowledgeable regarding the options that are included in my plan. I was considering reducing my plan because I have not had that many calls lately, however, I decided that I would stay with it after speaking with Donna. Thank you Donna!

I have worked with LexReception for nearly 3 years and their services are an invaluable asset to my small business. Setting up my account was easy and any changes I need to make are handled quickly and correctly. The feedback and recording options for inbound calls is great too. When there are issues with team members not handling a call according to the script, their system makes it easy to review the call (assuming you have calls recorded) and the follow-up from the supervisor teams is fast and thorough. Recommend LexRecption without reservation.

Smith.Ai has been one of the best virtual receptionist experiences we have had the pleasure of using. We are renting them 4 stars because of a few factors. 1st) The account management team was hands on in the beginning and continue to provide us updates on our call volume and pricing structure. For Example: Tony , who is our account manager, emails every now and then to discuss if we want to keep on the same pricing. Structure or adjust based on how the call volume is looking and how our industry’s outlook is. That’s so important because by us giving him insight into how our remodeling company’s projected volume from one quarter to the next flows; Tony and the Smith.Ai team is better able to serve us as clients. A true partnership. 2nd, the support staff has never taken longer than 24 hours to respond to messages or feedback. They are very responsive and if there is a bigger issue; it gets addressed. We understand taking on Smith.Ai as a new service , that their will be come adjustments. Especially as they hire and train newer staff. However, the error rate has stayed extremely low. Especially with the ability to type up a document with specific instructions on how to approach different types of callers for us. This has worked out very well for us. 3rd and most important is the cost. When we looked at the overhead of bringing on an employee we had to consider all the things that go into setting that employee up for success. Equipment costs like a phone, computer, monitors ($1200 one time setup). Office space, meaning a space with a desk, internet, and lights for this actually person to conduct business ($200mo additional based on our current sqft). Software and license access ($150mo). Wages ($3750mo). Looking at those numbers and anybody who works with the business financials can see how their is an instant savings when choosing Smith.Ai. They really work hard on selling and delivering an experience of it being like having a Virtual Employee, and that’s exactly what we have experienced. Now, like mentioned previously. There are some growing pains the first few weeks with setup. We felt that there could be better collaboration and training documents for setting up the appointment booking system. For example; we chose Calendly scheduling services that allows Smith.Ai to easily book appointments for our clients. But the Calendly system has features that are locked and you can’t get the experience you need unless you unlock the higher tiers. Also, there are errors from time to time with the newer Receptionist who are learning to apply our instructions. It’s very low. We’d say maybe 1 call out of 9 a day there might be something missing or a need to follow back up with the client. However, taking all that into consideration , we love Smith.Ai’s services and the teams supporting the brand. You can’t go wrong with the cost savings and the upfront time you put in to help build a partnership that works for you and your company. It’s worth it.

Over the years, Alpha Assistant has shown to be a terrific partner and is incredibly responsive. The team and operations managers are excellent at comprehending our requirements and can quickly implement changes—often right away—or create entirely new procedures in less than a week. We also have faith in them to back up our field sites and stress-test new procedures. The group is knowledgeable, quick, and holds itself to a high standard.

Excellent quality service and reliability. I have experienced multiple answering services but this one has been superior. Their team truly cares about my business and customers

First of all, Posh is great. My situation was unique I had multiple lines of businesses each needed it’s own phone number and answering. They were able to design a custom solution to fit all of my expansive needs at a cost-effective rate. Now when you call each of my businesses they are answered 24/7 with a unique greeting per the line. Posh has completely replaced my phone system as their app is amazing and I can dial out through the app. My phone is no longer field with Spam that I can’t answer and I’m not missing important client calls. The flow is designed to my exact specification and they are very coachable if I ever want to change something. Would 10/10 recommend.