Working with WellReceived is wonderful! They all really do all they can to understand what their client needs and make any modifications to scripting/procedure that they can. Is it perfect? No, but no business is. What makes them GREAT is their willingness to adapt and work along side their clients so the callers have the best experience possible! They also are good about what would make things flow better for their receptionists, and that shows that they care about them as well. Bravo, WellReceived!