Top User Experience (UX) Companies in Philadelphia

I have the pleasure of working with Kristin Goins at SmartSites, and I cannot recommend her highly enough. As the Project Manager and Web Design Team Lead, Kristin consistently demonstrated exceptional leadership, creativity, and dedication to delivering outstanding results. From the outset, Kristin took the time to understand our vision and goals, ensuring that every aspect of our project was aligned with our objectives. Her ability to translate our concepts into actionable plans was impressive, and she kept the team focused and motivated throughout the process. Kristin’s communication skills are top-notch; she provided regular updates and was always available to address any questions or concerns. Her collaborative approach fostered a positive team environment, making it easy for everyone to contribute their ideas and expertise. The results are exceeding our expectations, thanks to Kristin's keen eye for design and attention to detail. She ensured that our website was not only visually stunning but also user-friendly and optimized for performance. Overall, working with Kristin is a fantastic experience. She is a true asset to the SmartSites team, and I look forward to collaborating with her on future projects. If you’re seeking a skilled Project Manager and Team Lead who can elevate your web design efforts, Kristin is the one to go to!

They did not help us achieve anything. They tanked performance for currently running campaigns, and any new campaigns they launched did not perform well. They were included in our RFP process because they claimed to have expertise in both B2B marketing and Healthcare Tech marketing. We quickly realized they had neither. Instead of working to optimize campaigns, they continued to increase the target cost per acquisition, causing the quality score of one long-running successful campaign to drop from 8/10 to 2/10 and increasing our CPA of $20 to over $300. They would ask us for advice on how to optimize campaigns in our weekly calls. We handed over a massive amount of reading materials. Everything they asked for - buyer personas, messaging framework, competitive intel. It seemed like they never bothered to read any of it because, after nine months of working with us, they still didn't understand our audiences or products. That was an issue that could have been solved with them just trying a little bit. What could not be solved was the fact they didn't know how to manage paid search campaigns. If you don't know anything about digital marketing, they might be able to fool you. Their team of paid search managers needs training, plain and simple. I had to spend several hours going through the work they did and making notes on how to fix the poor performance - that's what we hired them to do! Fortunately, we are experts in digital marketing, and we just needed people to execute the work, so we realized quickly that they were not helping our business and, in fact, making the situation worse. We did not stay with them for the entire year. They made us pay for one additional month when they didn't do any work and called it "offboarding." They also pad the hours and say they did a lot more than they actually did.

Literally the best SEO in town. We were never able to take those top spots until we found Caveni. They showed us all the tricks our competitors were using and helped us do it the right way.

After reaching out to ChopDawg and some other shops, we knew Chop Dawg was the right choice for us because of their expertise, upfront pricing and timeline, and their clear communication style. We met every 2 weeks during the build via video conference as well as more frequent email communication. ChopDawg did a great job of explaining the process and informing us of complications they could see before they started developing the product. Their technical knowledge combined with a true desire to understand our product and how best to build it was a real selling point. They have been great to work with during the build process and we are happy with our product. We would highly recommend them and look forward to working with them in the future.

Key Medium did an excellent job on a long (6+ months) and complex (complete restructuring and developing a new concept for the website by taking into account stakeholder feedback) website design project for us. They were totally on-board with our programmatic goals for the new website and thought very creatively about how to use good design to meet them, and they went above and beyond to find new ideas, learn about our programming, and put the time in to make the project a complete success.

I recently engaged Efir Media for web design services, expecting high-quality work based on their Clutch.co profile, which boasted numerous positive reviews and a solid portfolio. However, my experience with Efir Media was far from satisfactory, and I feel compelled to share my story to caution others. Firstly, their Clutch.co profile appears to be misleading. It has come to my attention that Efir Media's CEO, Yury Belazor, along with other Efir Media contractors, submitted falsified reviews with hidden conflicts of interest, boosting their Clutch ranking under false pretenses. I relied on these reviews in good faith, but the service I received was far from what was promised. Secondly, Efir Media misrepresented their workforce and capacity. They claimed to have an in-house team capable of handling all aspects of web design and development. In reality, they hired almost exclusively via Upwork and used outside contractors for the job. I only discovered this when a job posting using my company's website appeared on Upwork, leading applicants to contact me directly—an unprofessional and inappropriate move by Efir Media. As a result of these fraudulent practices, I experienced significant issues during my collaboration with Efir Media. Miscommunication, missed deadlines, and inconsistent work quality plagued the project, causing setbacks and additional expenses. I strongly urge potential clients to be cautious when considering Efir Media for web design services. Their misleading representations and subpar performance have led to a disappointing and costly experience for my company.