Top User Experience (UX) Companies in San Diego

I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed. Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us. Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live! Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon. Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money. Their marketing background is where they should focus their business when website design is clearly not their expertise yet.

The Magnetic Team was great to work with. As I joined a new company already engaged with them, the team was able to quickly get me up-to-speed on the projects they were working on. The team was well-rounded in various aspects of marketing and building a brand, and helped us create and execute various campaigns and projects.

I hired Bluestone because I wanted an app for my business that my clients could download and keep on their phones and I wanted a professional-looking website. They charged me $16k to make a progressive web app that does nothing for me. I don’t use it. I get complaints because the app doesn’t download as expected. They did a truly terrible job allegedly designing a site. Their idea of design was to apparently recycle old pages they had done for other companies and spice it up by writing the page name twice using two different looking fonts. Hiring them was the most significant waste of money since starting my business. This experience does, however, provide two silver linings. First, I learned a lesson that cost me only $16k so it could have been more painful. Second, I have ten years to sue them for breach of contract so I can wait until I’m not so busy to file my complaint. They appear to know the right things to say to look good in business. Accordingly, they may post a response that amounts to “we are sorry you are disappointed. Please contact us so we can work it out.” Don’t fall for that. I have asked to speak to their lawyers as well as their business leaders with no response. I have not seen any evidence that they intend to work anything out and I get the feeling that they couldn’t care less whether I am happy with the product since I have already paid in full.

Greg at Experia is the consummate pro. He's created graphics and logos from scratch and every project I've worked with him on sizzles. From billboard campaigns to posters and social media, he's always my first call. I've recommended him to friends and he always makes me look good for doing so. He's truly interested in helping his clients succeed and will go above and beyond to make it happen. Great attitude, work ethic and will do whatever it takes to make sure you're happy with the results. You'd be crazy to hire anyone else! Andy Winford, Program Director KATM/Stockton-Modesto