Top Managed Service Providers in Boston, MA

CloudMasonry exceeded our expectations in every respect. As an organization, we had very little experience with SalesForce customization or utilization and needed an attentive firm that could build solutions and provide guidance for a highly unique, dynamic business model in a regulated industry. It was obvious from the initial scoping meetings that the CloudMasonry were experts in custom SalesForce solutions development and they got our team up to speed on their proposals very fast considering our lack of experience. Throughout the engagement, they were fully on top of the deliverables, timelines, and communication cadence, owning much more of the project accountability than I expected and guiding our stakeholders through the development decisions and strategy. On top of it all, the team is fun and easy to work with and their work product is elegant and efficient. The (reasonable) cost was more than worth the results, and I would not even evaluate other vendors for our next SalesForce build needs.

The team at BitxBit has responded quickly and effectively when we have a problem come up, or when we need to procure new equipment. Robert, Rusty, and Joseph as well as all the other techs are always available to answer questions or look at issues and get us back up and running as quickly as possible. BitxBit helped us save money by getting us away from a T1 circuit and switch over fiber as well as getting all our computers upgraded to stay current with security standards. At the same time, the Team converted our phone systems from a PBX style to a new VOIP telephone system with modern features. Andreola Terrazzo looks forward to continue working with BitxBit in the future. Keep up the good work!

TechMD is always on the cutting edge of technology. They stay on top of what’s new, what’s coming, and what’s changing. Anything to do with IT, the team has created a name for themselves. Anybody who chooses them as a vendor has chosen well. Shaun (vCIO) is our primary contact, along with him, I have worked with talented Professional Service Consultants, analyst, project managers, leads, help desk staff and in touch with their bookkeepers, and purchasing specialist regularly. Each one has a role that brings together an awesome team that allows us to function. Lets not forget their amazing leaders, Sebastian and Mark, that have a big heart for non-profits like ours. Aside from the technical knowledge, their personalities are great. They’re easy to talk to and they communicate in a way that helps us understand what their technical mind is saying. I truly admire all the work they do; the teams assigned to our agency work hard to please us and do it with a smile. There hasn’t been anything that TechMD hasn’t been able to resolve for us. They’ve been amazing at keeping our infrastructure running so that we’re able to provide our services to families in need.

We have been with Unapen for over a decade and the team never fails to help us. Not only are they quick at rectifying problems with our computers, but they are on top of issues like cybersecurity threats. When we need to acquire additional equipment they are very helpful in advising us on the best equipment for our needs and where to find the best prices. Also, management is always available to discuss any issues. I receive frequent invitations to switch firms but I can't think why I would.

I am the CFO of our company and the main contact with Citara. Citara has been our IT service provider since 2009. In addition to the excellent day to day management of our IT environment, Citara also assists with our compliance function and in communicating our environment and safeguards with new investors. Citara truly acts as our IT department.