Top Managed Service Providers in Vancouver, BC

Hockey Alberta is into its fifth year with F12 as our IT Support partner. During our time working with F12, we have transformed how we utilize technology, and our business processes involving technology. Starting with computers, we made the switch from owning our devices to utilizing F12's leasing program. F12's service program where they replace a computer that is not working properly (and the troubleshoot it on their time) has proved immensely valuable in ensuring that our staff members have working devices and can do their jobs - and this even includes when an issue arises for staff in more distant areas of our province. A key part of our partnership was the need for our organization to better utilize cloud storage options, but to merge those requirements with the need to have some on-premises server presence. We had a number of previous storage solutions that needed to be dealt with, and F12 created a solution that worked for us both at our Red Deer office, and for staff based in other locations. And then, when we outgrew the original solution, we worked together to figure out a new solution. All of this meant that when the COVID-19 pandemic hit in March 2020, and we made the immediate transition to working remotely, Hockey Alberta had pretty much everything in place to make that a seamless transition. We needed to get a couple of VPN connections installed, but our business operations were able to carry on largely uninterrupted. As always, when technology is involved, issues arise - but when that happens, we are able to figure out a solution that works for the unique structure of our organization. And, the support desk has not blocked my incoming emails or phone calls, so that's always a good sign!!

We are a medium sized office that works 100% online. We were having issues with our last provider for about a week. The downtime was killing our productivity so we decided to call Hexafusion Canada. Paul came out to our office within an hour of our phone call. He diagnosed and solved the problem as soon as he heard what was going on and saw our network. We decided to switch IT provider and cannot be any happier. The IT support we have been receiving from has kept us running smoothly since! I highly recommend Hexafusion if you are looking for IT support.

Unlike most managed IT services, this team doesn't just ask you to turn your computer on and off. As a law firm, any technical issue means at best a loss of productivity and at worst costing clients thousands of dollars because of missed deadlines. We needed a responsive and reliable IT company to ensure minimum downtime, and they needed to be able to provide IT support to our lawyers in Vancouver, Toronto and Ottawa. We are so thankful to have found Cloud Collective. Their helpdesk will literally get back to you within minutes and troubleshoot with you until the problem is solved. If you're busy, they will work around your schedule. They follow up and always deliver on their promises. Plus, their crew have our best interest in mind when making hardware and software recommendations. Super professional, always there when you need them. Switching to Cloud Collective's Managed Services is one of the best decisions we've made for the success of our firm. Thanks team!

New Value Solutions provides excellent services and provides a personalized approach to every client!