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F12.net
13555 156 ST NW
EDMONTON, ALBERTA T5V 1R9
+1 780-413-8458

Business Summary

Number of employees
100+
Commercial Focus
B2B
Service Area
National
Annual Revenue
$10M+
Project Based Budget
$10,000 or more
Retainer-based Budget
$5,000 or more
25 Reviews in Total
60%
28%
8%
4%
0%
96%
Positive

About F12.net

F12 aims to eliminate the IT treadmill of forced obsolesce and never-ending project billing with an adaptable IT platform at one predictable price per user. F12 Infinite subscriptions bundle the hardware, software, services, and policies to fully secure and support the modern SME.

What makes us different

F12 has been creating technology solutions that simplify and streamline businesses for more than 20 years — which is how we know traditional models under-deliver on their promise.  We believe it is time to stop obsessing on ingredients and start delivering on outcomes. We accomplish this through an innovative approach to IT, a simple subscription that provides a comprehensive IT platform. 

F12 brings six missing elements to the world of small and medium enterprise IT: 

Accountability - Managed IT providers are often held accountable for items which they do not control. If the customer makes the wrong choice or no choice, then IT outcomes suffer. The F12 Infinite IT platform relieves the customer of this burden, resulting in a better relationship with IT, one with financially-backed SLAs.

Simplicity - IT discussions often involve complicated tech jargon. With limited time to devote to learn the nuances of different options, customers may make the wrong decision. F12 believes you shouldn't be faced with this risk because IT should provide a platform, not a product. 

Security - Today, IT security is often an optional upsell.  Security can no longer be an option. Like seatbelts, it should come standard.  That is why F12's IT platform includes all the components necessary to keep you secure. 

Flexiblity - Typical IT infrastructure is static, purchased and replaced on a three to five-year lifecycle.  Today's work environment is dynamic, and IT needs to be as well.  Therefore, F12 created an adaptable platform that spans on-premises, the public cloud, and the private cloud.  Further, it evolves and adapts to fit your changing needs.

Standards - No official body of standards exists in IT. Each provider is left to develop their own "best practices," and customers have to educate themselves to know if their IT provider is making wise suggestions.  F12 endorses and implements standards based on the CIS Controls and the CyberSecure Canada framework to combat this wild-west mentality.  

Oversight - Unlike other professional services, IT has no governing body, college, or admission standards.  There is no ticket, accreditation, or universal code of ethics. Bad actors are allowed to persist.  That is why F12 embraces external accountability through annual SOC II Type 2 auditing by a certified external organization.

What We Do

  • Cloud Computing
  • IT Managed Services

Our Work

Location
Showing 1 of 4
F12.net Reviews
Showing 1-5 of 25
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

Great customer service! Responsive to the customer's needs and urgency.

F12.net replied to this review

Thank you so much for the 5-star review, Kevin! We'll be sure to share the feedback with our support team.
06/24/2021
Validated by UpCity
Communication
7/10
Knowledge
8/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

Good techs, not super exited about the AB staff though. Would also be good to have a priority rating on tickets.

F12.net replied to this review

Hi James, thank you for sharing your feedback and posting a review. We would like an opportunity to learn more about your feedback. Please feel free to reach out to me at kbeka@f12.net with further comments, concerns, or suggestions you wish to share.
06/24/2021
Validated by UpCity
Communication
6/10
Knowledge
8/10
Budgets
$5k - $10k
Unknown
more...

Overall Experience

Overall I would say that we are generally satisfied with our service with F12. There are certain tickets that are opened and dealt with efficiently and thoroughly. However, there are also several occasions where we have opened tickets that have not been dealt with in a timely manner or that are not resolved in a manner that is acceptable to our business operations.

F12.net replied to this review

Hi Lindsey, thank you for the review. We're glad to hear that overall you are satisfied with the service F12 provides. We would love to learn more about your experiences and gather additional feedback to ensure all ticket resolutions meet your business standards. You can reach out to me directly at kbeka@f12.net.
06/24/2021
Validated by UpCity
Communication
8/10
Knowledge
8/10
Budgets
$1k - $2k
more...

Overall Experience

Very good experience. Timely and good follow up.

F12.net replied to this review

Thank you for leaving us a review, Darlene. We're glad you're enjoying your experience with F12!
06/21/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$2k - $5k
more...
Breach Detection
Data Backups
IT Managed Services

Overall Experience

I have been working with F12 for a number of years and they have been extremely helpful in managing my company's IT requirements.

F12.net replied to this review

Thank you for the sweet words, Jeffrey. We're grateful to have you as a client!
Back to Top
Showing 1-5 of 25
25 Reviews in Total
60%
28%
8%
4%
0%
96%
Positive

Platforms We Support

  • Microsoft
  • SQL

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees

Types of Businesses We Work With

  • Attorneys
  • Construction
  • Education
  • Finance
  • Healthcare
  • Non-Profit