Top Managed Service Providers in Calgary, AB

Hockey Alberta is into its fifth year with F12 as our IT Support partner. During our time working with F12, we have transformed how we utilize technology, and our business processes involving technology. Starting with computers, we made the switch from owning our devices to utilizing F12's leasing program. F12's service program where they replace a computer that is not working properly (and the troubleshoot it on their time) has proved immensely valuable in ensuring that our staff members have working devices and can do their jobs - and this even includes when an issue arises for staff in more distant areas of our province. A key part of our partnership was the need for our organization to better utilize cloud storage options, but to merge those requirements with the need to have some on-premises server presence. We had a number of previous storage solutions that needed to be dealt with, and F12 created a solution that worked for us both at our Red Deer office, and for staff based in other locations. And then, when we outgrew the original solution, we worked together to figure out a new solution. All of this meant that when the COVID-19 pandemic hit in March 2020, and we made the immediate transition to working remotely, Hockey Alberta had pretty much everything in place to make that a seamless transition. We needed to get a couple of VPN connections installed, but our business operations were able to carry on largely uninterrupted. As always, when technology is involved, issues arise - but when that happens, we are able to figure out a solution that works for the unique structure of our organization. And, the support desk has not blocked my incoming emails or phone calls, so that's always a good sign!!

We have closely worked with the TeckPath Security Team During the pandemic, and we were very impressed from the initial presentation to the final report. Very knowledgeable team, very accessible and excellent communication. From the initial Vulnerability assessment to the penetration testing and remediation process, we knew we were in the hands of pros right away. We have now hired them to manage our Tier 1 and Tier 2 support for all our staff across ‘Canada.

I am like most baby boomers and struggle with technology and often need assistance. I have been dealing with GSI Tech for a number of years and whenever I have a problem I struggle with I contact Mark Snell and am pleased with his immediate response and solution to any issue I may be experiencing. I would highly recommend this company to others that have computer issues.