Top User Experience (UX) Companies in Trenton, NJ

They did not help us achieve anything. They tanked performance for currently running campaigns, and any new campaigns they launched did not perform well. They were included in our RFP process because they claimed to have expertise in both B2B marketing and Healthcare Tech marketing. We quickly realized they had neither. Instead of working to optimize campaigns, they continued to increase the target cost per acquisition, causing the quality score of one long-running successful campaign to drop from 8/10 to 2/10 and increasing our CPA of $20 to over $300. They would ask us for advice on how to optimize campaigns in our weekly calls. We handed over a massive amount of reading materials. Everything they asked for - buyer personas, messaging framework, competitive intel. It seemed like they never bothered to read any of it because, after nine months of working with us, they still didn't understand our audiences or products. That was an issue that could have been solved with them just trying a little bit. What could not be solved was the fact they didn't know how to manage paid search campaigns. If you don't know anything about digital marketing, they might be able to fool you. Their team of paid search managers needs training, plain and simple. I had to spend several hours going through the work they did and making notes on how to fix the poor performance - that's what we hired them to do! Fortunately, we are experts in digital marketing, and we just needed people to execute the work, so we realized quickly that they were not helping our business and, in fact, making the situation worse. We did not stay with them for the entire year. They made us pay for one additional month when they didn't do any work and called it "offboarding." They also pad the hours and say they did a lot more than they actually did.

I recently engaged Efir Media for web design services, expecting high-quality work based on their Clutch.co profile, which boasted numerous positive reviews and a solid portfolio. However, my experience with Efir Media was far from satisfactory, and I feel compelled to share my story to caution others. Firstly, their Clutch.co profile appears to be misleading. It has come to my attention that Efir Media's CEO, Yury Belazor, along with other Efir Media contractors, submitted falsified reviews with hidden conflicts of interest, boosting their Clutch ranking under false pretenses. I relied on these reviews in good faith, but the service I received was far from what was promised. Secondly, Efir Media misrepresented their workforce and capacity. They claimed to have an in-house team capable of handling all aspects of web design and development. In reality, they hired almost exclusively via Upwork and used outside contractors for the job. I only discovered this when a job posting using my company's website appeared on Upwork, leading applicants to contact me directly—an unprofessional and inappropriate move by Efir Media. As a result of these fraudulent practices, I experienced significant issues during my collaboration with Efir Media. Miscommunication, missed deadlines, and inconsistent work quality plagued the project, causing setbacks and additional expenses. I strongly urge potential clients to be cautious when considering Efir Media for web design services. Their misleading representations and subpar performance have led to a disappointing and costly experience for my company.