Top User Experience (UX) Companies in Knoxville, TN

I hired Bluestone because I wanted an app for my business that my clients could download and keep on their phones and I wanted a professional-looking website. They charged me $16k to make a progressive web app that does nothing for me. I don’t use it. I get complaints because the app doesn’t download as expected. They did a truly terrible job allegedly designing a site. Their idea of design was to apparently recycle old pages they had done for other companies and spice it up by writing the page name twice using two different looking fonts. Hiring them was the most significant waste of money since starting my business. This experience does, however, provide two silver linings. First, I learned a lesson that cost me only $16k so it could have been more painful. Second, I have ten years to sue them for breach of contract so I can wait until I’m not so busy to file my complaint. They appear to know the right things to say to look good in business. Accordingly, they may post a response that amounts to “we are sorry you are disappointed. Please contact us so we can work it out.” Don’t fall for that. I have asked to speak to their lawyers as well as their business leaders with no response. I have not seen any evidence that they intend to work anything out and I get the feeling that they couldn’t care less whether I am happy with the product since I have already paid in full.