Top System Integration in Portland, OR

Bytagig has always been amazing to work with. They have put up with alot of probably silly questions from me. I know they would prefer more questions upfront than me just up and doing things and then they have to cleanup the mess I made. I have found that many times, it was MY fault that things were going wrong, and Bytagig set it to rights. They are always making great recommendations to improve our cyber security, but leave it up to us to make the decisions. Making sure your boss/main decision maker is in the loop regarding procedures done , decisions made and future work to be done in conjunction with Bytagig has been a winning combination for a good vendor-client relationship with Bytagig, (or any IT company, actually). You won't regret working with Bytagig!

Meriplex—it wasn’t that hard to keep us a happy and loyal customer! The IT company you acquired, CPI Solutions, did it seamlessly for years. When Meriplex took over, service plummeted immediately. We were never assigned an account manager, meaning there was no point of contact, no accountability, and no one ensuring our needs were met. Response times became unacceptable, and unresolved issues piled up with no clear resolution. The breaking point came when Meriplex left our entire company down for over eight hours due to a botched firewall transition. Their team was completely unaware of the change and had no plan to resolve it. After hours of waiting with no answers, I had no choice but to seek another IT provider, who fixed the issue within minutes. When I raised my concerns, I was met with silence and indifference. I escalated multiple times, but my complaints fell on deaf ears. And now? Instead of acknowledging their failures, Meriplex has trapped us in legal disputes over termination fees they refused to disclose upfront. They deceptively got us to sign a new contract by bundling existing services into a cybersecurity proposal—without making it clear we were committing to an entirely new agreement. These fees were never mentioned during our 60-day transition period but conveniently surfaced only after we had fully exited their services. Meriplex represents everything wrong with IT acquisitions. CPI Solutions ran a highly responsive, customer-first operation for years. Meriplex had one job: Don’t break what was already working. Instead, they have shown zero accountability, poor service, and predatory contract practices. If you’re considering Meriplex, learn from our mistake and look elsewhere. We would have gladly remained a long-term customer had they provided even a fraction of the care that CPI Solutions did—but instead, they drove us away and are now trying to squeeze us for fees.