Top IT Service Consultants in Toronto, ON

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We selected XBASE as our managed IT service provider as through the RFP process they were extremely engaged and provided a thorough response specific to our organizations needs, not just a template response, along with having an opportunity to meet with the senior team members to understand their approach and expertise. Our onboarding experience has been exceptional. The personalized approach has been greatly appreciated, with one key contact guiding the process and working with us, and our previous provider, to make the transition as seamless as possible. The team is extremely accessible and responsive and are always available to jump on a quick call, or to schedule a time for a more in-depth strategic discussion. What we have gained through the partnership with XBASE is a much higher confidence level in the support available, along with expertise that we do not have internally. Having the full team at XBASE supporting us provides us greater flexibility, greater bandwidth, and provides comfort for the leadership in both the support for the teams IT needs at any time day or night, along with strategic advice and support as we enhance the organizations capabilities and infrastructure. For myself personally it has been great to have direct personal support I can reach out to discuss different options or paths forward and to have access to this expertise and experience to help guide decisions to those that are most appropriate for our organization as we progress forward. Having this expertise allows different options to be tabled that had not been considered or cautions to be raised that could have been missed. Entering in these partnerships there is always the concern that once the agreement is signed that the personal attention or accessibility will change, however with XBASE, this personal attention to our organization has been exceptional from day one. Our relationship with XBASE has been an extremely beneficial relationship to date and we are very happy with our decision to choose XBASE for our managed IT Partner.

Hockey Alberta is into its fifth year with F12 as our IT Support partner. During our time working with F12, we have transformed how we utilize technology, and our business processes involving technology. Starting with computers, we made the switch from owning our devices to utilizing F12's leasing program. F12's service program where they replace a computer that is not working properly (and the troubleshoot it on their time) has proved immensely valuable in ensuring that our staff members have working devices and can do their jobs - and this even includes when an issue arises for staff in more distant areas of our province. A key part of our partnership was the need for our organization to better utilize cloud storage options, but to merge those requirements with the need to have some on-premises server presence. We had a number of previous storage solutions that needed to be dealt with, and F12 created a solution that worked for us both at our Red Deer office, and for staff based in other locations. And then, when we outgrew the original solution, we worked together to figure out a new solution. All of this meant that when the COVID-19 pandemic hit in March 2020, and we made the immediate transition to working remotely, Hockey Alberta had pretty much everything in place to make that a seamless transition. We needed to get a couple of VPN connections installed, but our business operations were able to carry on largely uninterrupted. As always, when technology is involved, issues arise - but when that happens, we are able to figure out a solution that works for the unique structure of our organization. And, the support desk has not blocked my incoming emails or phone calls, so that's always a good sign!!

They handle our IT support Their help desk is very responsive and helpful