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XL.net

XL.net - Profile and Reviews

5.0 from 13 Reviews
1440 RENAISSANCE DR , #420
PARK RIDGE, ILLINOIS 60068
+1 844-593-0441
1440 RENAISSANCE DR , #420
PARK RIDGE, ILLINOIS 60068
+1 844-593-0441
Claimed Profile

Business Summary

Number of employees
21–50
Commercial Focus
B2B
Service Area
Local
Annual Revenue
$2M–$5M
Project Based Budget
$2,500 or more
Retainer-based Budget
$2,000 or more
13 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

About XL.net

Strategic IT has two major differences from traditional IT: A Technology Plan aligned with each departments objectives, and reduction of IT issues by 80% through System Analysts that perform monthly technology audits. XL.net helps get your business technology enabled.

What makes us different

Strategic IT - 5 Departments

Service Desk (Help Desk)

You need a Service Desk to fix issues and answer how-to questions. When you contact a Service Desk, there are only three things you and your staff care about:

Fast - Immediate service and immediate resolution. You want 100% of your calls to be picked up, and a 100% of your emails to be answered within a few minutes.
Accurate - Fix it right the first time for good.
Friendly - Your day got interrupted and you need help. You are probably not feeling so great. You need a friendly person to have compassion and to be mindful of points 1 and 2. You don’t need to feel inadequate for not understanding technical jargon, or to be made to feel that you are the problem. 

 

System Analysts (Technology Auditors)

You need a proactive technology environment. One that reduces risks and prevents disruptions. The only predictable way to deliver it is with a System Analyst that focuses exclusively on prevention. There are only three things you need the System Analysts to accomplish:

Stable - Technology disruptions cause 10%-25% productivity loss to your staff.  You need to reduce this loss quickly.
Safe - 76% of small and medium businesses were attacked last year by hackers in the US. 69% reported losing sensitive corporate or customer information. You want to reduce your security risks quickly.
Documented - Without accurate documentation, the Service Desk will struggle servicing your staff and your Technology Officer will find it difficult to steer technology. 

 

Technology Officer

You need a Technology Officer to steer technology at your company. There are only three things you need from your Technology Officer:

Aware - Your Technology Officer needs to be aware of within budget solutions that exist in the market and of the needs of each of your departments.
Strategic - To have a technology alignment plan that maps annual goals and projects to priorities across your organization.
Successful - Results. Technology without results is waste. You need technology to help you achieve your business goals faster and more efficiently. 

 

Central Services (IT Tools)

You need Central Services to keep your environment running and protected. This department, or function in some instances, is accountable for the deployment and management of tools like: Backup/Disaster Recovery, Antivirus, Patching, Monitoring, Content Filtering, Vendor Management. There are only three things you care about in regards to Central Services:

100% - Like insurance, you want to know 100% of your environment is accounted for and protected 24/7/365. Anything less than that, could severely damage your company with the possibility of putting you out of business.
Invisible - You want to know it’s there in the background, but without it slowing you down and requiring your attention.
Affordable - You want these tools to cost as little as possible, while being 100% and Invisible. 

 

Project Department

You need a Project Department to implement changes. When you work with a Project Department, there are only three things you care about:

Transparent - In business terms, you want to know exactly what the project will deliver, what it won’t, what you have to invest before you make a commitment and to know where the project stands without needing to ask. 
Efficient - You want to know that you are getting the best value for your overall investment in a project. Overengineering, lack of expertise and poor processes are the culprits that work against efficiency. 
Flawless - Zero issues from a change. You invest in most projects in order to improve the efficiency of your staff, or reduce the risk to your organization. If there are hiccups you get the opposite, and hearing excuses doesn’t help.

What We Do

  • Cloud Computing
  • IT Managed Services

Our Work

Location
XL.net Reviews
Showing 1-5 of 13
10/22/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

It has been my experience that the technicians I deal with are tenacious, knowledgeable and very friendly. If it's a stubborn issue they can't figure out right away, they work on it until they do. The follow through and tenacity is truly appreciated in an industry where technology will determine whether I will be able to be productive or not. Thank you guys!
10/22/2020
Validated by UpCity
Communication
9/10
Knowledge
9/10
IT Managed Services

Overall Experience

was able to remotely perform tasks needed to add program for computer use
10/20/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
IT Managed Services

Overall Experience

Everyone has been very responsive and helpful! Eunice is the best!
10/20/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

XL.net is always there when I need them whether early morning or submitting a ticket early evening that transfers to overnight. I know whomever responds to my ticket will be kind, patient, and knowledgeable . Quick response time, proactive, positive attitudes and diagnosis delivery in terms I can understand are what I like most. That and they have me up and working in no time! Everyone is great to work with but a special shout out to Jeff, Richard, Primne, Brian & Vladimir. Oh, and I can't forget Eunice!
10/19/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
$1k - $2k
more...
IT Managed Services

Overall Experience

XL.net has provided us with an invaluable service and has been available whenever we need them. I would highly recommend to any company looking for IT support!
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Showing 1-5 of 13
13 Reviews in Total
100%
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Positive

Platforms We Support

  • AWS
  • Google Cloud
  • HTML
  • Java
  • Microsoft
  • SQL

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees

Types of Businesses We Work With

  • Business Services
  • Construction
  • Finance
  • Healthcare
  • Industrial
  • Non-Profit

Featured Clients

Our Awards & Certifications