All Lists
>
Wow 24-7
16192 COASTAL HWY
LEWES, DELAWARE 19958
+1 888-448-2518

Business Summary

Number of employees
100+
Commercial Focus
B2B
Service Area
International
Project Based Budget
$2,500 or more
Retainer-based Budget
prefer not to answer
4 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

About Wow 24-7

WOW24-7 is a customer support outsourcing provider with more than 5 years of experience. Wow24-7 helps businesses manage their customer care across multiple platforms. The service includes all the necessary for creating a successful customer support system.

What makes us different

WOW24-7 is one of the top customer support outsourcing providers on the market. Over the last  15 years, we’ve earned the trust of businesses around the globe. Companies from different industries rely on us for handling their customer service and managing client inquiries. 

We work primarily with small and medium-sized businesses that are looking to cut operational expenses. Our outsourced customer service cost fits perfectly those requirements allowing our clients to save money and reserve it for business development. 

Besides cost-effective solutions, WOW24-7 offers the help of highly skilled customer representatives. In addition to building a knowledge base and operational plan, our agents set out strategic goals aimed at reinforcing the loyalty of your brand. Moreover, our agents are qualified to work with different industries be that eCommerce, SaaS, gaming or other. 

WOW24-7 knows how important it is for companies to have someone who would take care of their customers at any time of day or night without making them wait too long. That’s why we offer 24/7 omnichannel support that helps reduce response time and deliver fast results. Increase customer satisfaction and strengthen your reputation with our outsourced support.

What We Do

  • Inbound Call Center

Our Work

UpCity Guest Posts

7 Reasons Companies Outsource Their Customer Support | UpCity
Businesses outsource their customer support to an external provider for cost reduction, better flexibility, quality of service,...
Read article on UpCity.com
Location
Wow 24-7 Reviews
06/01/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Outbound Call Center
Chat Customer Support
Inbound Call Center
Claims Processing

Overall Experience

We chose WOW24-7 as our customer support provider because of their efficient and viable solutions. Their agents have done an excellent job in providing our clients with empathetic and positive customer service. We were impressed by their ability to quickly learn about our product and industry specifics and smoothly integrate them into our team. Their professionalism and positive attitude have made the process of training and integration very easy for us. Not long after WOW24-7 started working for us our response speed increased by 30 percent and we started receiving more positive feedback from our customers regarding our service level. They’ve really been great at delivering the best customer support they could provide and winning customer loyalty for our clients.
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Outbound Call Center
Chat Customer Support
Claims Processing
Inbound Call Center
+ 1 more

Overall Experience

WOW24-7 handles our customer support helping our therapists and clients navigate through our platform. We wanted our customers to have a positive user experience from the moment they first visit our website and WOW24-7 has been able to fulfill that goal. Since the beginning of our cooperation, we’ve seen an increase in customer satisfaction and retention rate. Knowing that our customer inquiries are being handled by professional agents gives us a great deal of peace of mind.
05/26/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Chat Customer Support
Email Customer Support

Overall Experience

WOW24-7 provides us with a full customer support service. A team of five agents manages our customer service by replying to our clients’ inquiries on live chat, social media and email. Besides providing information about our product, the agents handle any issues related to damages and delivery. They communicate directly with our print labs. So whenever there is a problem with an order they contact the lab and tackle the issue pretty quickly. The agents have been very professional and serious in terms of dedication and commitment to providing customer service in the most efficient way possible. Whenever we ask them to do more than was originally required of them they agree without any hesitation. We have been very satisfied with them.
04/23/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Chat Customer Support

Overall Experience

We are a resume building company that hires writers to help job seekers make a professional resumes. We needed a support team that would handle communication with our customers and assist them in the process of placing an order and ensuring their satisfaction with a final result. WOW24-7 agents have been very professional and adaptive as new challenges arose daily. They show patience, understanding and eagerness to help when they talk to each of our clients. We’ve been getting a positive feedback from customers about our support service ever since we hired them.

Wow 24-7 replied to this review

Thank you, Miranda. We are always glad to help.
4 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

Platforms We Support

  • Hubspot
  • Microsoft Office
  • Salesforce
  • ZenDesk

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees
  • Medium Businesses: 251–999 employees

Types of Businesses We Work With

  • E-Commerce
  • Education
  • Healthcare
  • SaaS
  • Startups
  • Travel