Reviews & Profile for TruAdvantage

TruAdvantage delivered the following for us: 1.Conducted a comprehensive assessment of IT systems, security data, and user interviews. 2.Presented the findings to me and our team along with recommendations. 3.Implemented their totalCARE managed IT solution. 4.Successfully migrated all our servers to the cloud without any downtime. 5.Transitioned our email system from on-site servers to Office 365. 6.Provided training to our staff on accessing support through chat, live phone, and email. 7.Commenced a Security Awareness Training (SAT) program for all employees Results: All of our staff have completed IT security training, and we've experienced zero security issues, including phishing and email threats. Our security practices and password policies have been improved, ensuring peace of mind for our staff. Our helpdesk support is incredibly responsive, with no wait times, enhancing staff productivity. Our servers were seamlessly moved to the cloud, eliminating on-site servers and downtime. Email is now hosted on Microsoft Office 365, eliminating email-related downtime as well. Thanks to their feedback and support, we've automated certain processes, leading to cost savings and increased efficiency.

Full disclosure: one of the co-founders of TruAdvantage is my schoolmate from San Jose State days. As one of the top creative digital companies in the Bay Area, we heavily rely on technology, computers, printers, high speed network with minimal downtime. I contacted TruAdvantage in my search of an IT partner who could help us automate more, minimize downtime, help our staff with their daily issues, mobile access and collaboration tools. I also needed direction to utilize Cloud more and lower cost. and TruAdvantage exactly has delivered that over the past year. Initial engagement: very professional yet friendly. They shared their vision of IT results they deliver to businesses and it was completely in line with what we needed. Their approach is definitely different from other IT firms I was interviewing at the time . They see the big picture and help you utilize IT to impact your bottom line at the business level. Responsiveness (Helpdesk): critical factor for our company is that our IT issues are handled in a timely manner. We have 3 ways ( call, email or portal) to report issues. They are quick , and follow metrics of how fast they resolve issues. They typically fix our issues remotely within minutes. I get a monthly report of their resolution time even though I don't ask for it. IT Strategy: They helped us move our servers to their hosted cloud so our cost has been lowered with higher security and reliability. That has brought great peace of mind for me as the owner. I truly enjoy the quarterly meetings in which we get a high level overview of our IT status and recommendations to further impact our business in regards to cost, security and staff. Overall: fun and knowledgeable team with a diverse team and expertise . No geek language, very process oriented, every responsive by following metrics. They have become a true partner for our business. We even call them for non IT issues sometimes (like what TV should I buy) and get their recommendation. Highly recommended especially if you want a trusted advisor to help you with daily IT issues and also overall IT direction and strategy.

Our organization was concerned about ransomware attacks and phishing scams, so we required TruAdvantage to train our staff on how to protect their data. First, they assessed our existing security measures, identified areas of concern, and devised an action plan for enhancement. Subsequently, they furnished us with ransomware and phishing protection software, addressing vulnerabilities in areas we were previously unaware of. They implemented patch management to ensure our new security system undergoes regular network assessments and updates for ongoing protection. Furthermore, they initiated an extensive training program to equip our team with the knowledge needed to navigate our new safety protocols and measures. While they provided all the necessary materials, the training sessions were conducted remotely due to their location in a different part of the country than us.

TruAdvantage delivered the following for us: 1.Conducted a comprehensive assessment of IT systems, security data, and user interviews. 2.Presented the findings to me and our team along with recommendations. 3.Implemented their totalCARE managed IT solution. 4.Successfully migrated all our servers to the cloud without any downtime. 5.Transitioned our email system from on-site servers to Office 365. 6.Provided training to our staff on accessing support through chat, live phone, and email. 7.Commenced a Security Awareness Training (SAT) program for all employees Results: All of our staff have completed IT security training, and we've experienced zero security issues, including phishing and email threats. Our security practices and password policies have been improved, ensuring peace of mind for our staff. Our helpdesk support is incredibly responsive, with no wait times, enhancing staff productivity. Our servers were seamlessly moved to the cloud, eliminating on-site servers and downtime. Email is now hosted on Microsoft Office 365, eliminating email-related downtime as well. Thanks to their feedback and support, we've automated certain processes, leading to cost savings and increased efficiency.