Reviews & Profile for SupportYourApp

The COVID-19 crisis was a big hit for us. We had to cut down on our expenses and, sadly, our in-house customer support was one of the first expenses that we had to cut. After short consideration we started to look for an outsourcing partner. Someone had to take care of our customers after all. The support market was overloaded with different call center offers, but SupportYourApp stood out. They were energetic, thrilled and optimistic — something that we didn't expect to see in the time of crisis we were facing. Moreover, after we started talking to them, we understood that they would be a perfect fit for us because they already had experience in supporting products similar to ours, which means that they had the necessary experience. That was just what we needed. We were not ready to spend a lot of time setting up and training the team. We needed them to start their support right away. And even though the conditions of the launch and the time were very strained and stressful, SupportYourApp didn’t fail us. They have been a great help to us and our customers from day 1. Their team and management have impeccable communication skills and can talk and calm down even the most angry of customers. In conclusion, SupportYourApp has become a valuable part of our team, and we are very thrilled to keep on working with them.

The SupportYourApp team is a tremendous help. During our search, we looked for a support partner that would be able to let us focus on our growth and expansion, which is exactly what SupportYourApp provides us with. Especially the possibility to quickly add different languages made the decision easy for us. At the moment we have 2 support consultants on our team. They provide support in Dutch and French and speak fluently English which we use as a common language. Besides taking care of our customers, they also support our own workload, which allows us to concentrate on our inner business goals and plans. In addition to their independent work with our customers on various channels, they integrated very well into our team where they contribute with their own ideas and experiences. We are very grateful to SupportYourApp for helping us with our tasks and processes and, last but not least, our customers.

After we started working with SupportYourApp we saw many changes not only in our customer satisfaction rate but in our team as well. Incorporating them into our structure was one of the best decisions that we have made over more than a decade of doing business internationally. Their team is showing a great level of professionalism. They truly care about our customers and their experience. As to our team, after they took over our L1 and 2 customer communication, we were able to resolve all roadblocks and focus on our in-house team that deals with more complicated cases. As a result, we now have a very good and well-working structure of escalation and resolution when our customers require more complicated fixes from our developers’ team. SupportYourApp has also helped us a lot through the years and have gone through a lot of changes with us. Their flexibility and willingness to help was what attracted us to them in the first place. Their managers are very understanding and are always ready to listen and connect with us. A decade of work within the field made them into real professionals and it shows every hour of every day. We are very glad to work with them. They have raised our resolution and customer satisfaction rates, and they demonstrate a real dedication to our product and our customers.

The COVID-19 crisis was a big hit for us. We had to cut down on our expenses and, sadly, our in-house customer support was one of the first expenses that we had to cut. After short consideration we started to look for an outsourcing partner. Someone had to take care of our customers after all. The support market was overloaded with different call center offers, but SupportYourApp stood out. They were energetic, thrilled and optimistic — something that we didn't expect to see in the time of crisis we were facing. Moreover, after we started talking to them, we understood that they would be a perfect fit for us because they already had experience in supporting products similar to ours, which means that they had the necessary experience. That was just what we needed. We were not ready to spend a lot of time setting up and training the team. We needed them to start their support right away. And even though the conditions of the launch and the time were very strained and stressful, SupportYourApp didn’t fail us. They have been a great help to us and our customers from day 1. Their team and management have impeccable communication skills and can talk and calm down even the most angry of customers. In conclusion, SupportYourApp has become a valuable part of our team, and we are very thrilled to keep on working with them.