Reviews & Profile for SupportYourApp
4.9 | 25 verified reviews |
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Services We Provide (3)
Business Overview
Small, Medium, Enterprise
$1,000 or more
$1,500 or more, monthly
B2B
International
100+
Technologies We Support (1)
Industry Expertise (7)
Customer Care Associate
5/5 | February 16, 2021
Communication with SupportYourApp is very pleasant. They always make sure to take notice of everything we and our customers need. We are very satisfied with them.
Director of edX Learner and Partner Support
5/5 | February 21, 2023
We've had an exceptional experience with SupportYourApp. We needed U.S. west coast coverage for email/web/chat support for online education. Our partnership with SupportYourApp allowed us to ramp up high quality reliable customer support for students. It's an extension of our team and allowed us also to add more presence for weekend and language support.
customer service specialist
5/5 | February 8, 2021
The COVID-19 crisis was a big hit for us. We had to cut down on our expenses and, sadly, our in-house customer support was one of the first expenses that we had to cut. After short consideration we started to look for an outsourcing partner. Someone had to take care of our customers after all. The support market was overloaded with different call center offers, but SupportYourApp stood out. They were energetic, thrilled and optimistic — something that we didn't expect to see in the time of crisis we were facing. Moreover, after we started talking to them, we understood that they would be a perfect fit for us because they already had experience in supporting products similar to ours, which means that they had the necessary experience. That was just what we needed. We were not ready to spend a lot of time setting up and training the team. We needed them to start their support right away. And even though the conditions of the launch and the time were very strained and stressful, SupportYourApp didn’t fail us. They have been a great help to us and our customers from day 1. Their team and management have impeccable communication skills and can talk and calm down even the most angry of customers. In conclusion, SupportYourApp has become a valuable part of our team, and we are very thrilled to keep on working with them.
Customer Care Associate
5/5 | February 16, 2021
Communication with SupportYourApp is very pleasant. They always make sure to take notice of everything we and our customers need. We are very satisfied with them.
Director of edX Learner and Partner Support
5/5 | February 21, 2023
We've had an exceptional experience with SupportYourApp. We needed U.S. west coast coverage for email/web/chat support for online education. Our partnership with SupportYourApp allowed us to ramp up high quality reliable customer support for students. It's an extension of our team and allowed us also to add more presence for weekend and language support.
customer service specialist
5/5 | February 8, 2021
The COVID-19 crisis was a big hit for us. We had to cut down on our expenses and, sadly, our in-house customer support was one of the first expenses that we had to cut. After short consideration we started to look for an outsourcing partner. Someone had to take care of our customers after all. The support market was overloaded with different call center offers, but SupportYourApp stood out. They were energetic, thrilled and optimistic — something that we didn't expect to see in the time of crisis we were facing. Moreover, after we started talking to them, we understood that they would be a perfect fit for us because they already had experience in supporting products similar to ours, which means that they had the necessary experience. That was just what we needed. We were not ready to spend a lot of time setting up and training the team. We needed them to start their support right away. And even though the conditions of the launch and the time were very strained and stressful, SupportYourApp didn’t fail us. They have been a great help to us and our customers from day 1. Their team and management have impeccable communication skills and can talk and calm down even the most angry of customers. In conclusion, SupportYourApp has become a valuable part of our team, and we are very thrilled to keep on working with them.
Customer Care Associate
5/5 | February 16, 2021
Communication with SupportYourApp is very pleasant. They always make sure to take notice of everything we and our customers need. We are very satisfied with them.
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What Makes Us Different?
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
It’s also a group of companies, that consists of:
- SupportYourApp
- Label Your Data — a company that provides data labeling for machine learning
- Outstaff Your Team — a company that helps tech businesses outstaff technical personnel
Reasons to count on us:
- Over 13 years of experience
- Over 2000 professionals on a team
- Over 60 operational languages
- PCI/DSS L1 Service Provider
- ISO/IEC 27001:2013 certification
- GDPR-, CCPA-, and HIPAA-compliance
- Refined processes of onboarding, learning, and human development
- Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
- Customer support (Front desk, Tier 1)
- Technical support (Tier 1-3)
- Social media customer service
- CX services
- AI-powered support teams
- System setup and Integration
- Reception desk services
- Back-office services (data entry, content moderation & enrichment)
- Data annotation
- Staff augmentation (web & software developers, UX/UI designers, QA)
Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal — to support people. We support. You grow.