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Sage Outsource - Profile and Reviews

5.0 from 5 Reviews
2703 GATEWAY DRIVE , SUITE B
POMPANO BEACH, FLORIDA 33069
+1 800-220-1226
2703 GATEWAY DRIVE , SUITE B
POMPANO BEACH, FLORIDA 33069
+1 800-220-1226

Business Summary

Number of employees
100+
Commercial Focus
B2B, B2C
Service Area
National
Retainer-based Budget
$5,000+
5 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

About Sage Outsource

Sage Outsource Solutions is a US based boutique B2B and B2C customer contact center. Sage handles thousands of end-user contacts each day via phone, chat, email and social media channels. Available 24/7/365, we're focused on increasing the lifetime value of our client's customers.

What makes us different

Family owned and operated for over 15 years, the difference is our people who help make the diverse, family friendly culture.  Whenever we have client visitors, they always remark how different our culture is and how friendly and happy our teammates are.  Happy reps translates to better conversations and evagelical customers! 

What We Do

  • Inbound Call Center
  • Telemarketing

Our Work

Location
Sage Outsource Reviews
02/02/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$1k - $2k
more...
Inbound Call Center
Outbound Call Center

Overall Experience

We’ve used Sage many times over the last 10 years and they have always surpassed our expectations. We’ve come to them at the last-minute multiple times and they’ve ramped up within a week to handle our needs and are always flexible when we need to change something on the fly. Their management team is always willing to do what it takes to succeed. They are our go-to for inbound and outbound campaigns.
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$5k+
more...
Inbound Call Center
Outbound Call Center

Overall Experience

The Sage team has been handling 80+% of our inbound voice and chat communication as well as close to 60% of our outbound customer engagement and dunning calls. Our account management team is responsive and effective. The agents they've assigned to us have exceptional service instincts and provide great customer experience. We value our relationship with Sage Outsource greatly.
12/05/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Inbound Call Center

Overall Experience

I worked with Sage Outsource personally for 10+ years. Bringing Sage Outsource on board to handle our customer support operations was the best decision we could've made for our business. Truly a competitive advantage having them on our team. They were great partners and their agents are far and away the best I've ever worked with. They were friendly, regularly went above and beyond for our customers, and helped us create life long customers. Would highly recommend!

Sage Outsource replied to this review

Thank you Allison!
10/29/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$5k+
more...
Outbound Call Center
Inbound Call Center

Overall Experience

Sage has been a trusted partner for over fifteen years. We are in constant communication with the leadership team and they have become an extension of our own team. They are experts in ramping up to meet our ever changing demand, and seem to find employees that love working within the Sage family.
Validated by UpCity
Communication
10/10
Knowledge
10/10
Inbound Call Center
Outbound Call Center

Overall Experience

I found Sage not only to be passionate about the customer experience, but also willing and able to innovate. We partnered with them on many prospect and customer facing initiatives as it related to new customer conversion, account activation, and cancellation saves. The team proved they could be scrappy and stand up new processes quickly. Truly enjoyed my partnership with Sage.
5 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

Featured Reviews

Verified
 5/5
Sage has been a trusted partner for over fifteen years. We are in constant communication with the leadership team and they have become an extension of our own team. They are experts in ramping up to meet our ever changing demand, and seem to find employees that love working within the Sage family.
Verified
 5/5
I worked with Sage Outsource personally for 10+ years. Bringing Sage Outsource on board to handle our customer support operations was the best decision we could've made for our business. Truly a competitive advantage having them on our team. They were great partners and their agents are far and away the best I've ever worked with. They were friendly, regularly went above and beyond for our customers, and helped us create life long customers. Would highly recommend!

Platforms We Support

  • Hubspot
  • Salesforce
  • ZenDesk

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees
  • Small Businesses: 1–250 employees
  • Medium Businesses: 251–999 employees
  • Enterprise Businesses: 1000+ employees

Types of Businesses We Work With

  • Business Services
  • E-Commerce
  • Retail
  • SaaS
  • Startups