Browse a List:
Login
50 WEST SKIPPACK PIKE
AMBLER, PENNSYLVANIA 19022
+1 216-789-7538

Business Summary

Number of employees
100+
Commercial Focus
B2B, B2C
Service Area
International
Annual Revenue
$10M+
Project Based Budget
$10,000+
5 Reviews in Total
60%
40%
0%
0%
0%
100%
Positive

About Radius Global Solutions

When clients demand solutions to difficult customer contact challenges, Radius Global Solutions is the answer. Radius is a top provider of BPO services across all stages of the revenue lifecycle providing support services to some of the most well-respected companies in the U.S.

What makes us different

We help you solve your challenges by focusing on your pain points, not just offering off-the-shelf or cookie-cutter applications. Our solutions are designed around your brand and culture, with a keen focus on Customer satisfaction and compliance. Our approach reflects a strong foundation of industry experience, along with unparalleled attention to the constantly changing needs of today’s highly mobile Customers. Radius provides solutions that consistently exceed our competition – in Customer satisfaction and results. We are results-driven but always focused on the Customer experience.

Our success in the business process outsourcing industry has always been driven by the same principles:

·         Hire the right people for the job

·         Educate them

·         Give them the tools they need to be successful

·         Treat them with respect

At Radius, we combine a well-educated global workforce, a value-added approach, and leading-edge technology to provide our clients with optimal scalability and choice in meeting their unique challenges. We work in partnership with you to introduce and refine customized solutions to drive more revenue, increase efficiencies, improve the customer experience, and solve problems.

Radius offers a comprehensive suite of services through Voice, Chat, Email, and Text.

The Radius Difference

In a highly competitive market, our clients demand outstanding results and we deliver those results daily. That’s the Radius Global Solutions difference.

Radius Global Solutions is one of the most knowledgeable and experienced brands in the industry.

·         Executive Team has been together for 25 years

·         Key leaders with deep customer service experience

·         Fresh talent and insights from strategic acquisitions

·         Consistent achievement of client goals

The team at Radius has extensive experience supporting a variety of different custom programs for some of the best-known consumer brands in the United States.

 

What We Do

  • Back Office Services
  • Chat Customer Support
  • Customer Relationship Management
  • Email Customer Support
  • Inbound Call Center
  • Outbound Call Center

Our Work

Location
Radius Global Solutions Reviews
Validated by UpCity
Communication
8/10
Knowledge
9/10
Budgets
Unknown
$5k+
more...
Inbound Call Center
Outbound Call Center

Overall Experience

Radius Global Solutions (RGS) has been a valued servicer for a couple of terms during my career managing agency networks, most recently since 2015. Then and now, RGS has provided competitive and compliant performance, while treating consumers with dignity and respect. Their operations staff is experienced and knowledgeable. Their client services department is exceptional.

Radius Global Solutions replied to this review

Thank You! We appreciate the feedback!!
04/13/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$5k+
more...
Outbound Call Center

Overall Experience

Radius has been a fantastic business partner in our Primary Tier for outside collections. They are always willing to learn what the client needs and values most and ensures that they execute on that vision.

Radius Global Solutions replied to this review

Thanks Wayne!! We appreciate the feedback and enjoy working with you and your team!
04/08/2021
Validated by UpCity
Communication
9/10
Knowledge
9/10
Budgets
Unknown
Unknown
more...
Inbound Call Center
Outbound Call Center
Email Customer Support
Chat Customer Support

Overall Experience

Radius has been a very good partner, they are flexible and react quickly when changes are necessary. When the Pandemic hit they quickly and seamlessly transitioned to a work from home model and have managed it very well. They are always willing to work with us and continually strive to get better.

Radius Global Solutions replied to this review

Thanks for the kind words Jeff!!
12/18/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$5k+
more...
Email Customer Support
Inbound Call Center
Claims Processing
Payment Processing
+ 1 more

Overall Experience

We have been working with radius for almost 2 years. They are reliable and provide great support for our customers.

Radius Global Solutions replied to this review

Thank you Michael!
Validated by UpCity
Communication
9/10
Knowledge
9/10
Budgets
Unknown
Unknown
more...
Customer Relationship Management
Inbound Call Center

Overall Experience

Very professional organization with competant and conscientious employees.

Radius Global Solutions replied to this review

Thank you Christian. We appreciate the feedback and we will share with your team here.
5 Reviews in Total
60%
40%
0%
0%
0%
100%
Positive

Platforms We Support

  • Adobe
  • Microsoft Office
  • Salesforce

Who We Work With

Clients We Serve

  • Medium Businesses: 251–999 employees
  • Enterprise Businesses: 1000+ employees

Types of Businesses We Work With

  • Automotive
  • Education
  • Energy
  • Finance
  • Healthcare
  • Retail