Reviews & Profile for MG Media Creative

We came to them with a clear and specific requirement. We have a video that we want to reproducer at higher quality and with proper exposure. We had several discussions regarding this requirement and even emphasized its importance. The firm assured us that a white background would not be an issue. Upon receiving the final product, we were extremely disappointed to find that the background was not solid white as agreed upon, and the overall video quality was poor. A teenage with a phone would have done a better job. In response to our concerns about the video's quality, the firm defended their work by stating that our expectations for a perfectly solid white background, a properly exposed scene, and a high-quality video were unreasonable. They claimed that achieving such a level of precision was not feasible, and would require a higher budget. This kind of unprofessional behavior is unacceptable and does not reflect the level of service we expected from a professional company. We trusted them with our project and provided clear instructions, only to be met with a lack of attention to detail and refusal to correct their mistakes. They refused to reshoot the video or issue a refund. We hope that sharing this negative experience will serve as a cautionary tale for others considering this video production firm. We encourage them to take client expectations seriously, improve their attention to detail, and find ways to deliver on agreed-upon requirements.