Business Summary
Number of employees
100+
Commercial Focus
B2B
Service Area
International
2 Reviews in Total
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Positive
About Helpware
Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Lexington, Kyiv, Manila, Berlin and Guadalajara, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
What makes us different
Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we do that by building amazing cultures in each of our locations across the globe, and by simply treating our employees better.
With Helpware, we’re all a team and family, you’ll see that true difference when partnering with us.
What We Do
- Data Entry
Location
Helpware Reviews
02/21/2021
Validated by UpCity
Knowledge Process Outsourcing
Overall Experience
We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless.
The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions.
This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.
12/02/2020
Validated by UpCity
Knowledge Process Outsourcing
Information Technology Enabled Services
Overall Experience
Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.
Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
2 Reviews in Total
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Featured On
Who We Work With
Clients We Serve
- Small Businesses: 1–250 employees
- Small Businesses: 1–250 employees
- Medium Businesses: 251–999 employees
- Enterprise Businesses: 1000+ employees
Types of Businesses We Work With
- Business Services