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Helpware

Helpware - Profile and Reviews

5.0 from 4 Reviews
110 WEST VINE STREET, 5TH FLOOR STE 17
LEXINGTON, KENTUCKY 40507
+1 949-273-2824
110 WEST VINE STREET, 5TH FLOOR STE 17
LEXINGTON, KENTUCKY 40507
+1 949-273-2824

Business Summary

Number of employees
100+
Commercial Focus
B2B
Service Area
International
Annual Revenue
$10M+
Project Based Budget
$10,000 or more
Retainer-based Budget
prefer not to answer
4 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

About Helpware

Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Lexington, Kyiv, Manila, Berlin and Guadalajara, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

What makes us different

Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we do that by building amazing cultures in each of our locations across the globe, and by simply treating our employees better.

With Helpware, we’re all a team and family, you’ll see that true difference when partnering with us.

What We Do

  • Data Entry

Our Work

Location
Helpware Reviews
09/17/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$2k - $5k
more...
Chat Customer Support
Data Entry
Customer Relationship Management
Email Customer Support
+ 2 more

Overall Experience

Helpware never ceased to amaze with its attention to detail, propensity toward action, and empathetic customer support. Their team of driven and innovative individuals took our customer support to the next level and made Go Get Em Tiger more accessible than ever before.
08/13/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Email Customer Support
Customer Relationship Management
Outbound Call Center

Overall Experience

The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.
02/21/2021
Validated by UpCity
Communication
10/10
Knowledge
9/10
Budgets
$10k+
$5k+
more...
Knowledge Process Outsourcing

Overall Experience

We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions. This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$2k - $5k
more...
Information Technology Enabled Services
Knowledge Process Outsourcing

Overall Experience

Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building. Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.
4 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

Platforms We Support

  • Active Campaign
  • Adobe
  • Adobe Creative Suite
  • Adobe Premier
  • Drupal
  • Google Analytics
  • HTML

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees
  • Small Businesses: 1–250 employees
  • Medium Businesses: 251–999 employees
  • Enterprise Businesses: 1000+ employees

Types of Businesses We Work With

  • Business Services
  • E-Commerce
  • Government
  • Healthcare
  • Retail
  • SaaS