Reviews & Profile for Fizen Technology

Legendary IT Support

You have a choice when it comes to who you want as your IT Support and Cloud Services Provider.  We know you have options and it drives us to be the best.

We take our commitment to client satisfaction very seriously.  We don't want to be just another Vendor, we want to be a trusted partner.

Our definition for providing quality service is defined by the following commitments we make to ourselves and our stakeholders each and every day.

Credibility
We do what we say, and say what we do.

If we tell a client we will get back to them, we always get back to them.  Over-communication is much better than a lack of communication; even if there is nothing material to report.

Always Verify
"Trust but verify", just because you asked someone to do something does not mean they are doing it.

Follow-up if you have not heard back on an email or request you have sent, within a few days.

Proactive
We update stakeholders on issues before they come asking for updates.

If someone asks you for an update, it is a sign they felt additional communication was needed.  Reflect on why they felt the need to follow-up, could you or the team have done more to stay in front of an issue?

Service Excellence
Actions speak louder than words, and we show how much we care by our actions.

During moments of downtime, look back on recent projects or requests; find ways to stay productive - look for opportunities to follow-up with a client or supervisor on a request they had.  Check in with a client on a previous ticket, and see if everything is working well.

Integrity
Invoices need to be accurate and make sense, we need to ensure time entry is always tracked.

Always be in a position to back up a statement with the facts.

Accuracy
If you don't know the answer to a question, let the client know you will look into their request further and get back with them shortly. It is okay to say, "I'm not sure".

Write down and use our internal servicing system for remembering tasks, update your to-do list on a regular basis.

Engagement
Always look for ways to become more involved.

Make suggestions on how things can improve, especially if you see opportunities to make processes more effective (or to put a process into place) for a client.