Reviews & Profile for Experience Development Center (XDC)
5.0 | 6 verified reviews |
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Services We Provide (7)
Business Overview
Small, Medium, Enterprise
$1,000 or more
B2B
National
51–99
$2M–$5M
Industry Expertise (3)
Marketing Director
5/5 | October 2, 2023
The quality of customer service along with the feed back from these calls has been hands down the best experience I have come across with an outside BDC!
Experience Coordinator
5/5 | October 3, 2023
amazing company ,Great work environment , and great management .
Marketing Director
5/5 | October 2, 2023
Love working with this team! Their attention to details and ability to communicate to ensure all parts are aligned for a campaign is above industry standard. Looking forward to working with them long into the future!
Marketing Director
5/5 | October 2, 2023
The quality of customer service along with the feed back from these calls has been hands down the best experience I have come across with an outside BDC!
Experience Coordinator
5/5 | October 3, 2023
amazing company ,Great work environment , and great management .
Marketing Director
5/5 | October 2, 2023
Love working with this team! Their attention to details and ability to communicate to ensure all parts are aligned for a campaign is above industry standard. Looking forward to working with them long into the future!
Marketing Director
5/5 | October 2, 2023
The quality of customer service along with the feed back from these calls has been hands down the best experience I have come across with an outside BDC!
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What Makes Us Different?
We're making our client's clients LOVE doing business.
Our approach at the Experience Development Center (XDC) is connecting with the right audiences through our virtual contact center associates, or as we call them, Experience Coordinators, are dedicated to delivering the best experience before, during and post our engagements.
U.S.A BASED: Although we have team members with roots all over the world, all of our Experience Coordinators are United States based and fluent in English to deliver the best experience to each contact. We also have Experience Coordinators fluent in Spanish.
TECHNOLOGY: Our Experience Coordinators are prepared with every contact with state-of-art contact technology integrated with information so their engagements are as personalized as possible. Our Experience Coordinators reach out via phone, text and email to increase opportunities and engagements to generate opportunities.
MORE CONTACT
Contact rates have decreased due to increased privacy protection laws driven by the FTC. However, to increase contact rates our team uses phone registration technology to avoid calls being identified as SPAM.
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Our story...
In August 2022, the Experience Development Center was launched with the goal of creating a team environment that fosters success. We were fortunate to absorb eDealer Outsource and create a new company focused on enhancing the Business Development experience and process.
Our MISSION at XDC is to go beyond viewing clients as mere leads, but rather as individuals we can build a relationship with.
Our VISION is to make our clients' clients love doing business.
To achieve this vision, our core values of being eXtraordinary, Determined, and Charismatic are deeply embedded in every aspect of our business, from our interactions with customers to our team culture. At XDC, we prioritize teamwork, effective communication, great work ethic, and a positive outlook. These values have made it easy for us to create a successful and positive company environment.
We invite you to meet the people who make XDC the obvious choice for virtual call center support and extension of any company as a Business Development Center (BDC).