Reviews & Profile for Etech Global Services

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.

Vision: To make a remarkable difference for each other, our customers, and within our communities.

Mission: Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share. Etech provides service as a solution; handling customer contacts, delivering business insights through Etech Insights and technology solutions through Etech Technology Solutions (ETS).

Why Etech?

Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences. Etech’s innovative technology solutions and experienced leaders understand your business needs and recognize the strategic insights your brand needs to drive results.

Etech is a true omnichannel solutions provider. In addition to traditional contact center solutions such as Inbound and Outbound Voice Services, Live Chat, and Social Media, Etech also offers industry-leading Quality Monitoring solutions. Etech’s diverse experience combined with proven methodologies, systems, and processes, provides you with innovative technology solutions, industry-leading service, stellar CSAT scores, and high-performing sales solutions enabling you to build stronger brands, strengthen customer relationships, and gain market share.