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Business Summary
Number of employees
51–99
Commercial Focus
B2B, B2C
Service Area
National
Project Based Budget
≤$1,000
7 Reviews in Total
86%
14%
0%
0%
0%
100%
Positive
About Contact One Call Center
Contact One provides national 24/7 live answering services from our Arizona based call centers - We offer a full range of call center support services, Virtual Receptionist services for business looking to have their phones answered 24/7, Call Answering Service for Medical offices, we can even take appointments and triage support calls.
What makes us different

Our goal is to offer the best customer service possible. Out average customer has been with us for over 10 years, we believe that says a lot about the service we provide. 

 

 

What We Do
  • Inbound Call Center
  • Virtual Receptionist
Contact One Call Center Reviews
Showing 1-5 of 7
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
≥ $1k
$250 - $500
more...
Inbound Call Center

Overall Experience
Contact One handles all the after hour and holiday calls for our real estate and property management company, and they have been an excellent resource. In our business, emergencies can happen anytime, and it's a great relief to have Contact One on call 24/7. Our tenants and owners take comfort in having a live person available to them anytime, and our staff can get some needed rest at night.
02/20/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Virtual Receptionist
Inbound Call Center
Outbound Call Center

Overall Experience
Contact One Call Center has handling my inbound and outbound calls for many years. My staff and I are very comfortable during after hours, knowing our phone lines are being handle by a professional call center. I would recommend Contact One to all business. Contact one Call Center is the Center to contact for all you call service needs. LaMonte Hunley Owner, Arizona Health
02/18/2020
Validated by UpCity
Communication
9/10
Knowledge
9/10
Inbound Call Center

Overall Experience
They have been great to have during our busy season to help with the over flow of calls and to help gather information from the customer when they call in. If we have any issues at all they are there to either explain what happened or to make it right. We would recommend them to anyone needing an answering service provider.
02/18/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
≥ $1k
$250 - $500
more...
Inbound Call Center

Overall Experience
I have used Contact One Call Center for over 5 years. Always professional, I get my messages promptly. I can call them and make immediate changes so easy. Recommend them to everyone.
02/18/2020
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$2k - $5k
$250 - $500
more...
Inbound Call Center

Overall Experience
I have been working with Contact One for about 6 years and the service is excellent. Operators are of a higher level than other call centers I have experienced in the past. C1, delivers an excellent service and I recommend them to any business that would like to deliver a professional level call experience to their customers.
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Showing 1-5 of 7
7 Reviews in Total
86%
14%
0%
0%
0%
100%
Positive
Platforms We Support
  • Salesforce
  • ZenDesk
Who We Work With
Clients We Serve
  • Small Businesses: 1–250 employees
  • Medium Businesses: 251–999 employees
  • Enterprise Businesses: 1000+ employees
Types of Businesses We Work With
  • Construction
  • Healthcare
  • Home Services
  • Hospitality
Our Awards & Certifications