Reviews & Profile for Complete IT Services Group, LLC

Here are the reasons you can depend on Complete IT Services Group to keep you and your business up and running:

We Eliminate all your IT issues – We take on 100% of your IT needs and more. Client even ask us about non-IT issues. While we can't fix things out of our scope, we will put our clients on the right track and help as any good partner would.

Experienced – We hire only seasoned, professional technicians with experience. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!

Business Savvy – We design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company. We are frugal with your money. We want to enhance your bottom line, not drain it. Every QBR we talk about where you have been and where you want to be. We discuss future budgets, so you have a well laid out plan for aging equipment. And we look for moneysaving ways to embrace new, vetted technologies.

One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.

Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires. We do this with a set monthly budget for you. We are an "all you can eat" IT Firm. We are incentivized to be active and keep things running smooth before they break. One clean monthly bill covers all services. A quarterly business review (QBR) shows what we do to keep your business running smoothly.

Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget. Additionally, We don't play games with Equipment pricing - We charge a 10% MU to cover the cost involved with ordering and processing. If you want to purchase your own equipment, all we ask is let us vet it before you buy (no one likes to do returns).

100% Satisfaction Guarantee – We want you to be completely satisfied with our services. Who wants to stay with someone they don't like? It happens, sometimes the Honeymoon goes south. We get that but give us a chance to make it right. If you are still not happy, all we ask is for 30 days to provide your data to your new firm and provide a smooth transition. Who knows, we may get back together one day. True story: After 50 years the CEO's Widowed Mother-law found her Widowed High School Sweetie and married him! We never close the door on a great partner. (Side bar - he got to give away his mother-in-law at the wedding, a sons-in-law dream)