Preliminary Satisfaction Surveys
A cost effective approach for gauging customer satisfaction and identifying issues. Surveys can be distributed cost-effectively via email or text message. The technique is fast to deploy, easy to analyze and report on. It helps to zero in on problem areas requiring more in-depth investigation.
Client reviews and a well-developed online reputation have become a critical part of the pre-sales process. We offer a range of consulting, reputation management software and client review development services to help you gain control of your reputation.
In-depth Customer Interviews
This is the core of what we do. As a third-party, customers feel safe sharing the info they would never tell a sales rep. As trust is gained, people open up and share what they think. These insightful interviews provide the best testimonials, the most glowing reviews and the most insightful feedback.
Putting Feedback Into Action
Realizing value from customer research involves planning and acting on what you learn to improve business outcomes. It works by “starting with the end in mind”, planning and automating your responses. What’s important is creating a system to ensure prompt, and appropriate follow-up.
Sales and Account Development
In-depth interviews reveal key info that help you to drive sales and develop accounts. Customers open up to third party interviewers and share information about new initiatives, key staff, and things they wish you’d offer them. This focus allows you to turn a cost-centre into a profit-centre.
Needs and Opportunity Assessment
Where do you start in gathering customer feedback and building a solid online reputation? We can help with this step-one service that digs into your situation, helps to evaluate options and develops a plan for moving your business forward.
Customer Database Cleanup
Your customer database is key to understanding your clients. It’s the source of contact info, sales and service history, client account structures etc. One of the first things we work on is getting your database ready for use. Customer feedback is then used to develop and refine your database.
Comprehensive Review Platform
We’ve developed a comprehensive review platform to help your client reviews show up at the top of the Google search results. This platform helps your perspective clients find you while doing their due diligence during the purchasing process. Take a look and try them out under Client Results menu.