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BRITECITY

BRITECITY - Profile and Reviews

5.0 from 7 Reviews
4 EXECUTIVE CIRCLE, SUITE 190
IRVINE, CALIFORNIA 92614
+1 949-243-7440
4 EXECUTIVE CIRCLE, SUITE 190
IRVINE, CALIFORNIA 92614
+1 949-243-7440

Business Summary

Number of employees
21–50
Commercial Focus
B2B
Service Area
Local
Annual Revenue
$5M–$10M
Project Based Budget
$5,000 or more
Retainer-based Budget
$1,500 or more
7 Reviews in Total
100%
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Positive

About BRITECITY

Switching IT Services Providers? We'll bring the donuts. BRITECITY is a relationship company who happens to support technology for hundreds of companies in Orange County, California. Using our small-team support philosophy we make it our job to get to know you, your people and your business.

What makes us different

Thanks for stopping by.  Companies like yours switch IT Service Providers for 4 main reasons:

1. Quite simply the response time with your current provider is terrible.
2. Every time you call for help, your talking to someone new, who doesn't know you or your firm  and it takes far longer than it should to get the issue resolved. 
3. They just seem to struggle to get things set up right the first time 
4. Your monthly billing is incredibly unpredictable and it feels like the IT firm is learning on your dime.

As you are talking to other IT firms or visiting websites,  I am sure you are finding it difficult to differentiate between us because we all sound the same.  In fact, many of us go to the same conferences, use the same applications to support you and follow many of the same industry guru's.

We have 3 primary pillars as the foundation for our support. First, is the theKITCHEN, this is a business philosophy built around the development of continuous improvement within your business. In short, we write RECIPES, I'll explain more in a moment.  
2nd, we support our client in small teams.  Small teams means more personalized support and faster resolution time.  It't really cool.  
And third is a fixed-fee agreement built to financially incentive us to reduce the number of IT issues within your business. 

TheKITCHENs job is to write RECIPES.  We all know that when you follow a RECIPE, its likely to lead to a particular outcome.  We write technical RECIPES for your business.  

One of my favorites RECIPES is for a New Employee.  On Day 1 that employee needs applications, access to various folders, their signature line setup, membership to the necessary email distribution groups, printers, phone system, and the list goes on.  We will co-author a New Employee RECIPE with you to ensure that on day 1 the employee has everything they need, rather than, "can you call BRITECITY because we forgot to install "X".  The cool thing is, if we miss something, we tweak the RECIPE and get it "right" the next time.  In essence theKITCHEN is a continuous improvement methodology built right into your business. 

Let's talk about small teams.  BRITECITY supports each company we serve through small teams. This 3-4 person team is assigned to a named list of accounts.  That means, when you call we won't be asking "who are you?, tell me about this application you are using, etc. But rather, how was your vacation last week or yep this happened to your co-worker last week let me get that fixed.  We have learned that no matter how good our documentation is, you still need tribal knowledge and relationship for this IT thing to work.  

In the end, we believe it is our job to keep you and your staff PRODUCTIVE.  Technology should not get in the way of work.  In our Agreement, we support any business device, anywhere at anytime.  And we do this on a no-contract month-to-month basis for a fixed monthly fee.  

Because of this design, we are financially incentivized to try and figure out how to reduce  the total number of IT issues  within your organization.  This forces us to look at cybersecurity, backup and disaster recovery, aging hardware, recurring issues, poor design, training, and more. This is where the design of how we deliver service starts to make sense.  As I said, I'm on a fixed-fee agreement.  Therefore, when you call it actually costs us money.  If we can work together to reduce the total number of IT issues and keep your staff more productive its a win-win.  You are more productive and we are more profitable.  It's that simple.  

If you area ready to take a next step, you can do so in several ways.  If you want to learn more and speak to someone, click the Book a Call in the top right.  If you would prefer to read a case study on a few of our current clients who have switched IT Services Providers, click on case studies menu at the top, if you want to see what it costs to work with us, click on the pricing navigation, ( I bet you won't find that on many other IT Support websites).  And lastly you can click the orange and pink button above to download our recipe for switching it service providers.  Whatever you choose, we are here to help.  

What We Do

  • Cloud Computing
  • Cloud Strategy
  • Data Backups
  • Infrastructure
  • IT Managed Services

Our Work

Location
BRITECITY Reviews
Showing 1-5 of 7
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

Scott ... Does a great job with our companies overall computer system needs at "Precision Waterjet & Laser, Inc." he is always easy to get a hold of and quick to response - even on weekends. I Highly Recommend their services !!

BRITECITY replied to this review

Aaron, thank you for taking the time to reply. We agree that Scott is a rockstar.
Validated by UpCity

Overall Experience

Peter was very proactive in helping me to solve my issue and was great overall.

BRITECITY replied to this review

Christopher, thank you for the feedback. We agree, Peter is pretty awesome!
01/10/2022
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...

Overall Experience

Ben is always super helpful . I appreciate him being kind and waling me through all the steps needed to be able to work from home!

BRITECITY replied to this review

Aleesa, we love hearing this feedback. I will be sure to pass this onto Ben!
Validated by UpCity
Communication
8/10
Knowledge
9/10
Budgets
Unknown
Unknown
more...
IT Managed Services

Overall Experience

Overall a very good experience. Scott Sadowski is great to work with and if he doesn't immediately have an answer he won't hesitate to let me know and I can trust him when he says he'll figure it out.

BRITECITY replied to this review

We love Scott too! Thank you.
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...

Overall Experience

Justin as always is very helpful and quick to help me with my questions.

BRITECITY replied to this review

Horacio, thank you for giving Justin a shout-out. I will be sure he is notified.
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Showing 1-5 of 7
7 Reviews in Total
100%
0%
0%
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0%
100%
Positive

Platforms We Support

  • Microsoft
  • Microsoft Azure

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees

Types of Businesses We Work With

  • Business Services
  • Construction
  • Finance
  • Non-Profit
  • Real Estate
  • Startups