Time and again, these are the reasons our clients say they chose us:
1. Industry Expertise
Some IT services companies tout their ability to do it all, from website development to supporting printers. At Astute Technology Management we are truly central Ohio’s industry expert. Our knowledge of Managed IT Services and Backup and Recovery are not diluted with focuses on market segments that are outside the scope of IT services. We believe that if you’re a Jack of all trades, you’re a master of none. Limiting our scope with purpose means our clients rest easy knowing that their choice of Astute Technology Management is solid, focused and proficient.
2. Timely Response and Resolution
Critical issues receive a less than 60-minute response time. Our 24/7 support ensures your business needs are met when you need them, and that’s not always during the work week. Our 5 Star Google and Facebook ratings are due largely to our ability to respond and resolve issues quickly, so our clients can continue to be productive.
3. Certified and Qualified Technicians
Choosing Astute Technology Management means you have industry experts, degreed and certified engineers and technicians working for you. All technicians are, at minimum, Comp TIA A+ certified with their practical and applications skills vetted out during the interview process. Our team is local to central Ohio – not contracted from overseas or states away. All our staff are required to complete rigorous HIPAA, cyber-security and customer service training during their on-boarding. It is our promise to you that you and your staff will always be treated with the respect, courtesy and friendliness you deserve. We understand how frustrating computer issues can be and we are here to help!
4. Competitive Pricing
Astute Technology Management keeps its finger on the pulse of industry pricing throughout central Ohio. We believe in offering the best service at a competitive price. We take advantage of the close relationships we maintain with our vendors, so we can provide our clients with the most sophisticated equipment and applications to truly take their businesses to the next level of technology without stressing their budget. Our pricing model is transparent with no hidden fees. We don’t charge extra for this and that which makes it difficult, if not impossible to budget. Our clients tell us that with Astute Technology Management they truly “get what they pay for”.
5. Excellent Communication
At Astute Technology Management we ensure our clients are always apprised of the status of their company’s IT environment. Our monthly and quarterly status meetings mean your business IT environment will be proactive, not reactive. Patches and applications are installed when it’s best for our client, usually overnight or on weekends, so as to ensure daily operations remain uninterrupted. All clients will meet with their dedicated account manager during the on-boarding process and are encouraged communicate with them directly should the need arise.