From the perspective of managed services providers and the table stakes necessary to be in the industry, Ashton stands out through our service level agreement (one hour response to all tickets, from a human, with 85% being resolved within eight business hours), our best in class security solutions ("synchronized security" with Sophos endpoint protection and firewalls), and our business continuity solutions (data backups taken hourly, file restore within minutes, and complete network restore in 18-24 hours).
In the bigger picture of a very crowded market place, our attention to detail and our focus on communication is what our clients tell us means the most to them. From the initial deep dive analysis and documentation that takes place as we enter in to any engagement, to the strategy and roadmap that we layout upon completion of the initial analysis, all the way to regular meetings, we want to stay in front of any issues that might be coming down the pike. Detailed documentation allows any Ashton team member to immediately begin troubleshooting when an issue arises, and regular communications (even if the client is voicing their frustration about an issue) build outstanding relationships.
In the end, we're a customer service organization. We're here to solve your IT problems, while giving you the technology to grow your business, and protect your network and investment. WIthout communication and foresight, that job is a lot more difficult.