Reviews & Profile for Ashton Solutions
4.8 | 5 verified reviews |
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Services We Provide (12)
Business Overview
Small, Medium
$5,000 or more
$1,500 or more, monthly
B2B
Local
21–50
Technologies We Support (2)
Industry Expertise (6)
VP Operations
5/5 | March 5, 2021
Ashton manages all things IT for our company. They're very responsive, and don't rest until we're all satisfied.
Marketing, Technology and Projects Manager
4/5 | December 28, 2023
After an extensive review of local technology providers, our firm selected Ashton Solutions as a Managed IT Services provider. The engineers are deeply knowledgeable, always responsive, and consistently provide excellent support. A priority in our search was communication - Ashton delivers on that every time. Beyond just fixing computer problems that crop up, Ashton is a trusted advisor, delivering strategic advice that is appropriate for and meets the needs of our small law firm.
Ronald McDonald House Charities of Northeast Ohio
5/5 | July 13, 2021
We did a major RFP in October 2020 to upgrade and stabilize our IT infrastructure. A former colleague recommended Ashton Technologies and they were absolutely the right fit! They were able to adapt to the needs a small non-profit. Ashton is a collaborative partner who helped us solve some difficult issues and they did not take any short cuts. In fact when Ashton encountered unforeseen issues they solved the problem the right way instead of taking shortcuts. We have limited IT experience on staff so we are using Ashton in many ways to support our organization in the 21st century. They are a great business partner
VP Operations
5/5 | March 5, 2021
Ashton manages all things IT for our company. They're very responsive, and don't rest until we're all satisfied.
Marketing, Technology and Projects Manager
4/5 | December 28, 2023
After an extensive review of local technology providers, our firm selected Ashton Solutions as a Managed IT Services provider. The engineers are deeply knowledgeable, always responsive, and consistently provide excellent support. A priority in our search was communication - Ashton delivers on that every time. Beyond just fixing computer problems that crop up, Ashton is a trusted advisor, delivering strategic advice that is appropriate for and meets the needs of our small law firm.
Ronald McDonald House Charities of Northeast Ohio
5/5 | July 13, 2021
We did a major RFP in October 2020 to upgrade and stabilize our IT infrastructure. A former colleague recommended Ashton Technologies and they were absolutely the right fit! They were able to adapt to the needs a small non-profit. Ashton is a collaborative partner who helped us solve some difficult issues and they did not take any short cuts. In fact when Ashton encountered unforeseen issues they solved the problem the right way instead of taking shortcuts. We have limited IT experience on staff so we are using Ashton in many ways to support our organization in the 21st century. They are a great business partner
VP Operations
5/5 | March 5, 2021
Ashton manages all things IT for our company. They're very responsive, and don't rest until we're all satisfied.
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What Makes Us Different?
From the perspective of managed services providers and the table stakes necessary to be in the industry, Ashton stands out through our service level agreement (one hour response to all tickets, from a human, with 85% being resolved within eight business hours), our best in class security solutions ("synchronized security" with Sophos endpoint protection and firewalls), and our business continuity solutions (data backups taken hourly, file restore within minutes, and complete network restore in 18-24 hours).
In the bigger picture of a very crowded market place, our attention to detail and our focus on communication is what our clients tell us means the most to them. From the initial deep dive analysis and documentation that takes place as we enter in to any engagement, to the strategy and roadmap that we layout upon completion of the initial analysis, all the way to regular meetings, we want to stay in front of any issues that might be coming down the pike. Detailed documentation allows any Ashton team member to immediately begin troubleshooting when an issue arises, and regular communications (even if the client is voicing their frustration about an issue) build outstanding relationships.
In the end, we're a customer service organization. We're here to solve your IT problems, while giving you the technology to grow your business, and protect your network and investment. WIthout communication and foresight, that job is a lot more difficult.