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23625 COMMERCE PARK, #130
BEACHWOOD, OHIO 44122
+1 216-455-9999

Business Summary

Number of employees
21–50
Commercial Focus
B2B
Service Area
Local
Project Based Budget
$5,000–$10,000
Retainer-based Budget
$2,000–$5,000
2 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

About Ashton Technology Solutions

"How Matters." Do you care about how your IT provider operates? You should. At Ashton, we don't serve technology. We serve the people who rely on it.

What makes us different

From the perspective of managed services providers and the table stakes necessary to be in the industry, Ashton stands out through our service level agreement (one hour response to all tickets, from a human, with 85% being resolved within eight business hours), our best in class security solutions ("synchronized security" with Sophos endpoint protection and firewalls), and our business continuity solutions (data backups taken hourly, file restore within minutes, and complete network restore in 18-24 hours).

In the bigger picture of a very crowded market place, our attention to detail and our focus on communication is what our clients tell us means the most to them.  From the initial deep dive analysis and documentation that takes place as we enter in to any engagement, to the strategy and roadmap that we layout upon completion of the initial analysis, all the way to regular meetings, we want to stay in front of any issues that might be coming down the pike.  Detailed documentation allows any Ashton team member to immediately begin troubleshooting when an issue arises, and regular communications (even if the client is voicing their frustration about an issue) build outstanding relationships.

In the end, we're a customer service organization. We're here to solve your IT problems, while giving you the technology to grow your business, and protect your network and investment. WIthout communication and foresight, that job is a lot more difficult.

What We Do

  • Cloud Computing
  • IT Managed Services

Our Work

Location
Ashton Technology Solutions Reviews
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
$10k+
$1k - $2k
more...
IT Managed Services
Infrastructure
Data Migration
Data Backups

Overall Experience

Ashton manages all things IT for our company. They're very responsive, and don't rest until we're all satisfied.

Ashton Technology Solutions replied to this review

Thanks for the kind words, Shawn. We're a technology company, but in the end, we're all about customer service.
03/04/2021
Validated by UpCity
Communication
10/10
Knowledge
10/10
Budgets
Unknown
Unknown
more...
Breach Detection
Data Backups
Hosting
Application Testing
+ 2 more

Overall Experience

Ashton Technology Solutions is a very responsive and easy company to work with for 3rd party tech support issues. We have interacted with many levels of their staff and everyone has been great to work with!

Ashton Technology Solutions replied to this review

Thanks Jenn! Our team loves working with yours, as well. It makes a difference when both parties work and live by stated core values!
2 Reviews in Total
100%
0%
0%
0%
0%
100%
Positive

Featured Reviews

Verified
 5/5
Ashton Technology Solutions is a very responsive and easy company to work with for 3rd party tech support issues. We have interacted with many levels of their staff and everyone has been great to work with!
Verified
 5/5
Ashton manages all things IT for our company. They're very responsive, and don't rest until we're all satisfied.

Platforms We Support

  • Microsoft

Who We Work With

Clients We Serve

  • Small Businesses: 1–250 employees
  • Medium Businesses: 251–999 employees

Types of Businesses We Work With

  • Attorneys
  • Business Services
  • Construction
  • Finance
  • Industrial
  • Non-Profit

Our Awards & Certifications

Awards