A noticible and remarkable difference in Customer Service is the difference. When Unravel agrees to care for your brand online, we take that responsibility personally. Every member of the Unravel team feels like they hold your brand's reputation in their hands.
Customer Service is Noticible
Here are just some examples of how your brand can get eroded by poor customer service:
• If the copy on your website is not engaging
• If there there is a technical problem
• If something doesn't download properly
• Your site doesn't load quickly or on a mobile device
It's our job, not yours, to catch these issues - and especially before your prospects notice them online. The culture at Unravel is deeply rooted in customer service and we take many measures to prevent website and search errors before they occur.
There are many moving parts to a well-working website and so each time an Unravel Team Member interacts with your site, from a service perspective, they are required to review every change made - from a users' perspective. We have regular audits - both automated and manual to check for issues. There are monitors in place to warn the team when unforeseen technical issues arise.
Finally, if you ever call or email, with a question, idea or issue - we will address it immediately if possible - or respond with a time when it will be addressed.
We will earn your trust month after month starting on day one.