Reviews & Profile for Coalition Technologies

I have been a customer since January 2019. While I had confidence in the company and its ability to help my company for the first year and a few months of our relationship, things have drastically changed over the last year and sadly, so has our results with them. Specifically, just in the past month, I've had these problems with our relationship: 1. Google Merchant Center informed me I had disapproved offers due to data quality disapprovals. I brought it to their attention and was told, "That message was regarding the Buy on Google feature. It does not impact the shopping feed, shopping ads, or remarketing feature." I asked that even though I wasn't using the Buy on Google feature, I wanted to fix the errors so I could use that in the future if I decided to do that. Five days later, I received a link from our google ads specialist with the steps to enable the Buy on Google option. Upon my investigation into the matter, I find that almost all of the products in GMC have "Shopping ads" as "Disapproved or invalid". While the team is now looking into, I'm shocked and dismayed our ads specialist told us this situation wasn't affecting our google ads when google adwords has disapproved ads because of the invalid data. 2. I've been told numerous times by the president and director of marketing that I should expect a response to communications within one business day. There are three tasks this month that I've had to leave notes in Basecamp for a response because no one was following up with any acknowledgment. It's confusing to know what the team is working on and where they are within a project. 3. A task that we (meaning my business and Coalition Technologies) decided to start for our Shopify store was communicated to me as "our team will start on the Image Optimization Task (first task) for Shopify before the end of July." This step was the first in a series of tasks to improve the speed performance of our Shopify store. We discussed the next steps on August 4 and left notes to each other in basecamp as to the direction of the task. Despite asking for updates on these tasks on August 6, August 11, August 13, and August 17, we weren't told that they had paused this project until August 18 in our regular Zoom call. I was promised a response about restarting the project by the end of the day August 18 and still don't have a response, despite asking for it again on August 20.

Coalition Technologies is undoubtedly the best technological company we've worked with. When my husband and I started our online medical practice, we had no idea the extra world of headache that would come with broaching this online world. We hired someone to build our website, but as great as that person sounded in theory, their work left much to be desired. Quickly that person was released, and we hired an "SEO Company" to fix the website and do the "SEO thing." It didn't take us long to find out that this "company" we were sold on, was actually just one guy working by himself. His work was slow, and shawdy, but while we felt that, its extremely difficult to put your finger on what specifically is going wrong. By the time we started looking for a replacement, we were quite frustrated with the terrible online work we'd paid for. There are a million sweet talking SEO guys out there, and its really difficult to pinpoint the problem, because SEO is such a vague and broadly encompassing field. In our next search for online support, we looked at only larger companies with plenty of reviews. One of the other leading companies we considered was New Times in Phoenix. Even still, most of these professionals used the same vague, nonspecific language that left me with more questions than answers. Finally, like a shining light in the dark, we found Robert with Coalition Technologies. During both of our initial interviews with Robert, he used NO vague language. In fact he spoke in terms of real dollars, telling me what I would buy with what amount of money. This is the ONLY SEO company I found that sells you time. Other companies prices increase with their packages, but the price increase doesn't necessarily equate to more time spent on me and my company. Futhermore, Robert didn't assume my husband and I knew anything about SEO. He didn't assume we knew nothing either, rather he just offered explanation of any term he used that was tech specific. True to our introduction, since we've hired Coaltion, the entire team has been attentive and offers thorough explanation of exactly what they're doing with their time. I love the biweekly check in / reporting. Between these meetings, the team communicates clearly through Basecamp, which is an easy software to adapt to using. Our website, which was a huge source of anxiety and stress for us last year, has become a manageable project. This is primarily because every time the Coaliton team identifies a problem, they fix it themselves. The alert us of the issue, make a plan to fix the issue, fix it, and let us know when its done. I love that the team assigned to you is your permanent team. Ryan, our web developer has excellent taste. He was able to capture my husband's very specific, "mountain air feel" for our website redesign. Ryan clearly states the things he likes and doesn't like about the previous website and the direction of the new website. He speaks his thoughts directly, but very respectfully. I really appreciate that tone. Kimberley, who probably should have been mentioned first, is our junior project manager. We probably interact with her the most. She is excellent. She's very organized, listens well, and offers good advice as necessary. Her suggestions are always helpful and useful. Shaina, I believe is in charge of the copy team, but also may be head of analytics, she goes over both of those things with us. I really like Shaina. She was added to our team right after our kickoff call. She was the only adjustment made to the team, and she was a great fit. I like her personality and her quickness of communication. I'm pretty chatty. I ask a lot of questions if I have them, and I keep it very brief if I do not. I'm a bit surly, and some people find my temperament bothersome. Shaina works extremely well with me, and we've had no difficulty in communication. She's quite bright and been able to keep up with our changing online image. I am extremely pleased with the transparency of communication I've received from Coalition, from the very first interview to all of our interactions after hiring them. This company is well, designed, well run, and offers technological services in a way that anyone can understand. If you don't understand the tech language, they will act as your interpreter as they teach you the language of the online world. This company won't let you down. You get exactly what you expect and then some. I'm a very easily disappointed person, and I'm quick to air my grievances, yet I cannot say enough good things about Coalition Technologies Inc. Do yourself and your business the favor, and just hire these guys to take care of your tech needs.

My experience was very very poor. We spent over $20,000 on web design and it is not modern and does not represent our company well. We spent over $50,000 for SEO work and out of the 10 backlinks we gained in a year, 5 of them were the freelancers working on our project (which disappear as soon as you dont work with them anymore). The rest are very low quality, low authority links. We did not generate a single inbound lead from new clients as a result of their SEO work. The artciles the created for us were awful and most likely written by AI. Do not expect results from this company. I highly recommend you find somebody else.

I have been a customer since January 2019. While I had confidence in the company and its ability to help my company for the first year and a few months of our relationship, things have drastically changed over the last year and sadly, so has our results with them. Specifically, just in the past month, I've had these problems with our relationship: 1. Google Merchant Center informed me I had disapproved offers due to data quality disapprovals. I brought it to their attention and was told, "That message was regarding the Buy on Google feature. It does not impact the shopping feed, shopping ads, or remarketing feature." I asked that even though I wasn't using the Buy on Google feature, I wanted to fix the errors so I could use that in the future if I decided to do that. Five days later, I received a link from our google ads specialist with the steps to enable the Buy on Google option. Upon my investigation into the matter, I find that almost all of the products in GMC have "Shopping ads" as "Disapproved or invalid". While the team is now looking into, I'm shocked and dismayed our ads specialist told us this situation wasn't affecting our google ads when google adwords has disapproved ads because of the invalid data. 2. I've been told numerous times by the president and director of marketing that I should expect a response to communications within one business day. There are three tasks this month that I've had to leave notes in Basecamp for a response because no one was following up with any acknowledgment. It's confusing to know what the team is working on and where they are within a project. 3. A task that we (meaning my business and Coalition Technologies) decided to start for our Shopify store was communicated to me as "our team will start on the Image Optimization Task (first task) for Shopify before the end of July." This step was the first in a series of tasks to improve the speed performance of our Shopify store. We discussed the next steps on August 4 and left notes to each other in basecamp as to the direction of the task. Despite asking for updates on these tasks on August 6, August 11, August 13, and August 17, we weren't told that they had paused this project until August 18 in our regular Zoom call. I was promised a response about restarting the project by the end of the day August 18 and still don't have a response, despite asking for it again on August 20.