We're different. You're thinking, "they all say that." We'll give you a moment to roll your eyes, but before you click away, here it is:
OUR DEVELOPERS ARE CLIENT-FACING.
Ok, we've got your attention; you're intrigued.
It may seem a small difference, but it encompasses everything we're about. We reject the model that says that a non- or semi-technical Account Manager or Project Manager needs to be your only point of contact. We subscribe to the idea that this Agency model results in uninformed advice, miscommunication, redundancy (that you're paying for, by the way), and a greater likelihood of misaligned requirements.
Our Consultants (AKA Client-Facing Developers) meet with you from the very beginning. They listen to your challenges and have the experience and foresight to recommend solutions that they are likely going to be the ones to build themselves. We hire technologists who have both the brains and the demeanor to walk with you through what can otherwise be a stressful experience. Haystack clients truly feel a partnership wherein our team is their team.
There are, of course, things that require the business acumen that a technologist doesn't always possess. And, for those things, you'll have a Client Success Manager who acts as your coach to ensure that the technology we build aligns with your organizational goals and fits into the bigger picture. These geniuses generally have a background in strategy, business, and marketing, but they are also going to manage the hell out of your project to keep things on-track and on-budget.
Most projects begin with Discovery. We dive into your target users: how do they work and what are their pain points? Then, we design a process around your goals: what are the business objectives, what are the risks, and how can we measure success?
Rather than marching in circles hoping for perfection, we establish a concrete concept: what is the Minimum Viable Product (MVP) required for launch? This allows you to go to market quickly and test before investing in a feature-packed solution. We continue working with you to gather feedback, make modifications, and test them in real time.
Our team commits to getting your solution right the first time, but we never settle for good enough. We keep learning, keep testing our assumptions, and keep improving your solution so it never grows stale, gets old, or stops meeting your needs.
Have a vision? Let’s make it a reality.