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About Smith & Jones
Smith and Jones is where healthcare brands come to get better. We specialize in branding, integrated service line campaigns, and retention and recruitment for hospitals, health systems, and other healthcare providers.
What makes us different

Proven expertise in healthcare brands

Why would hospital leaders hire a healthcare marketing specialist agency, instead of working with a local generalist? For the same reasons patients would choose a specialist over a general practitioner. When a lot is riding on their decision, they want someone with a proven track record of positive outcomes to address their special conditions and circumstances.

Smith & Jones has worked with hospitals, health networks and physicians practices for over 30 years and we’re great at what we do. We have achieved positive outcomes through creative brand building programs and integrated messaging to help our clients reach their business goals. We understand healthcare audiences, the factors that influence their decisions, and the best way to connect with them and motivate them to act. We know healthcare marketing, and how to get results.

Big picture perspective, local know how

It’s been said that there’s no substitute for local knowledge, and we agree, especially when it comes to understanding the local media market. We have ways of gaining local insights to media, finding the best channels and regional-specific opportunities to engage your local audiences. From geo-targeted digital channels and mass media segmenting to site-specific executions and guerrilla marketing tactics, we’re experienced in delivering brand messages with pinpoint precision to any size market in the country.

There when you need us

We’ve developed a seamless system to interact with our clients, allowing us to work effectively with healthcare organizations around the US, regardless of location. On-site visits provide us the critical one-on-one meetings we need during research, strategy planning and presentations to internal stakeholders. There’s no substitute for face time, and we will be there with you when you need us. Air travel, trains and the good old-fashioned road trip will bring us to your door, and make us feel like your neighbors.

All the right connections

For daily contact, we leverage the latest communications technologies to keep up with the ongoing meetings and casual conversations required to clarify expectations, align our efforts and build relationships. Phone calls and email are still part of the mix, but video conferencing, video chat, web meetings and screen sharing allow us to convey ideas and information more effectively than the old standbys, and sometimes even more efficiently.

If your marketing isn’t getting the response you expected, or you’re falling short of your goals, it may be due to your choice of marketing partners. Like a patient seeking the best chance to beat a chronic illness, you need healthcare marketing experts who understand your business, your customers, and how to get the most from your marketing investment.

If you don’t have a healthcare marketing specialist near you, give us a call at 518-272-2800. We’re happy to help.

What We Do
  • Branding/Positioning
  • Content Marketing
  • Email Marketing
  • Inbound Marketing
  • Marketing Consulting/Strategy
  • Pay-Per-Click
  • Social Media Marketing
  • Video Production
  • Web Design
Smith & Jones Reviews
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Overall Experience
Knowledgeable, accommodating and a pleasure to work with!
1 Reviews in Total
Platforms We Support
  • Adobe Business Catalyst
  • Adobe Creative Suite
  • Google Analytics
  • Hubspot
  • Mail Chimp
  • Salesforce
Who We Work With
Clients We Serve
  • Enterprise Businesses: 1000+ employees
Types of Businesses We Work With
  • Dental
  • Fitness
  • Healthcare