In the past 5 years, I've used them for 2 different web designs. I was extremely happy with both, but after 5 years, it was time for a refresh. Along the way they've done additional graphic design work for me and have handled my marketing. They also did my logo. Their work has really helped us grow and I guess that's a big part of how you'd measure an experience. Also, working with Big Gorilla, I really don't feel like I'm just being sold a bag of goods. They build relationships with their clients, and they're authentic. This makes a difference, not only in the back and forth communications but in the work that they do for you. I've recommended them to others as well, who have had similar experiences and also love working with them. It's been a great experience overall and I completely recommend this team.