Feedback and contributions from real agency customers are cornerstones of our Agency Marketplace. In order to ensure our marketplace remains fair and provides valuable information, please review our guidelines below before leaving a review, comment, or information request:
You are entitled and encouraged to be honest and frank in your feedback about your relationships with agencies in our marketplace. However, using the marketplace feedback functionality to demand payment or remediation is not an appropriate use of the marketplace and any related content will be removed. UpCity reserves the right to revoke partnership status or remove agencies from our marketplace who are found in violation of these guidelines at any time.
To ensure that comments and reviews are relevant to the content of our marketplace, we require that you have a prior or existing business relationship with an agency (as a client or vendor) to leave a review. Any reviews found to be in violation of this guideline will be removed.
We encourage you to speak your mind and be honest with your feedback and comments, but hate speech, lewd or demeaning language, threats, and harassment will not be tolerated whatsoever.
Before submitting or posting any comments or reviews in the marketplace, ensure that your remarks are relevant to the marketplace and appropriate for the venue. Using marketplace reviews to discuss something such as an agency’s political beliefs, hiring behaviors, or affiliations do not address the core goals of the Agency Marketplace and will be removed.
Divulging personal information or other sensitive details about an agency or their employees will not be tolerated, and any identifying information will be removed.
Bias & Conflict of Interest
Comments or reviews should be objective, fact-based, and without bias. This includes writing self-reviews, submitting reviews for a business owned by a friend or family member, or submitting reviews of your competitors’ businesses.
Your agency profile is your place to show your agency personality and have a little bit of fun. However, your profile is not to be used as a promotions and marketing tool. Things like coupon codes, discount links, or other promotional materials should not be used in your profile information and will be removed.
Originality & Authenticity
Any comments or reviews submitted through the Agency Marketplace should be original & come from their original source. Content & reviews that are found elsewhere online or otherwise duplicated will be removed.
Exploitation & Remediation
You are entitled and encouraged to be honest and frank in your feedback about your relationships with agencies in our marketplace. However, using the marketplace feedback functionality to demand payment or remediation is not an appropriate use of the marketplace and any related content will be removed.