Give a man a fish, he’ll eat for a day. Teach a man to fish, he’ll eat for a lifetime. – Chinese Proverb

We’re huge believers in self-help, and while we’d love to be able to answer every question as soon as it arises, we know that we can’t be everywhere at once. That’s why we’re proud to announce the official release of our new Help Center! With step-by-step tutorials, screenshots, video walkthroughs, and more, our Help Center articles will guide you through any issue you may come across.

What is the Help Center?

We pride ourselves on our ability to offer fast, friendly customer support during business hours, but problems and confusion can arise at any time. Whether you just need a quick refresher on how to use a certain part of the platform or you’re looking for a solution to a more complicated issue, the Help Center is your one-stop shop for information about UpCity.

Access the Help Center from UpCity

Screenshot at Mar 02 16-58-06Accessing the Help Center from within the platform is quick and easy too! You just click the link in the top right corner. (Help Center is only visible to account users, so your end users won’t see the link!)

From time to time, you may also notice Help Center articles attached to live chat messages through our support beacon. You can even access the full article (screenshots, videos, and all) from within UpCity so you never have to leave the page you’re on!

 

Accessing the Help Center from the Web

The UpCity Help Center can be accessed from any web browser by visiting help.upcity.com. It functions great on desktop, mobile, or tablets, so no matter where you are, you can always find the answer to your question!

 

Finding the Right Article to Answer Your Question

We’ve taken the guesswork out of finding the right article. For the sake of simplicity, the Help Center is organized into four sections:

If at any time you can’t find the article you’re looking for, simply use the search bar located at the top of the page! Type in what you’re looking for and let us find it for you. Any relevant articles will automatically appear so you can spend less time searching and more time doing.

 

 

Let Us Know If You Can’t Find What You’re Looking For

Dive in and let us know what you think! Every article uses a simple emoji based feedback system, so sharing your thoughts is as quick and painless as ever.

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Jordan Stella
Customer Success Manager at | More Posts

Jordan is a passionate SEO specialist and a digital marketing nerd. As Customer Success Manager for UpCity, Jordan helps clients integrate our Agency Growth Engine into their existing workflows and processes. In his free time, he likes to make ambient electronic music, read obscure beat poetry, enroll in courses on Coursera for the hell of it, cruise on his longboard, and push the boundaries of hipsterdom.